Albemarle, United States
615-B Henson St
N/A
+17049822020
I will start by saying that Dr Thompson was fine and my glasses are fine. With that being said, I will never go back and would not recommend anyone to go there. With my insurance I should pay 50.00 for exam if I purchase glasses on same day. After picking out my frames I paid 140.00 and was to pay rest when I pick up glasses. Went in to pick up glasses and paid balance, then asked for an itemized receipt. When I got home I noticed that they charged me 120.00 for my eye exam so I called and talked to office manager. She stated that she would look up my chart and call me back. Well she did not call me back, she had a staff member to call me. The one that called me back said that I was charge correctly and she would rearrange the figures and email me a new receipt. When I got the email receipt that is exactly what she did. She lowered the price of the exam to 50.00 and raised the other charges so it would come out to the same amount. Also she included a hand written receipt in the email. Now I had 3 different receipts all with different charges. With my insurance I get 25% off frames and all 3 receipts had me paying a different amount for the frames. I felt like I was being scammed so I called my insurance company and they contacted Dr Thompson office and got me a refund for what I was overcharged. They really need to work on the billing system.
like
I became a new patient here and also I picked out some new glasses too. The office staff was friendly and professional. Dr. Thompson did an eye exam and he was clearly knowledgeable and experienced with how he smoothly came to my new prescription. I purchased a new pair of glasses and they are nicely fitting and seem to be an improvement over my last prescription. I followed reviews in picking this office and I am pleased.
I appreciated the fact I was able to get in to see Dr Thompson so soon. The office staff were very friendly and courteous. The problem was diagnosed, and I feel better to know what is going on.
If you like surprise bills in your mailbox a month later than i’ve got the place for you.
Fast service, very polite and genuinely care about your vision. I am super excited to pick up my glasses in about 3 weeks and finally have the correct contacts.
Deli
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