Grand Prairie, United States
3405 High Prairie Rd
N/A
+1 8002016218
Delivery
I think this is a very good company that has a new tracking system that is real time from time a customer orders online it updates into the delivery driver's phone. I know because I made changes 15 minutes before he arrived with my delivery. I know that their system is used friendly and their customer service reps are now well trained. I had to make several changes from our business billing to delivery address. I couldn't change the billing address from the delivery address online because of security reasons - fraud. Therefore, a customer service representative assisted me, and this I am thankful for. DS Services is Sparkletts and where we purchase bottled water and the 5 gallon jugs of Sparkletts great tasting water.
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Worst delivery services. I had my regular delivery schedule for last Wednesday which they missed despite of having the delivery confirmation. Upon calling the customer service, I was assured to get the delivery on Monday. But upon checking the delivery route manager is saying that he will delivery by Thursday. How am I supposed to do it without bottled water for more than a week??
I have been a long time customer of DS Waters in two different states with great service - recently; however, I had an issue with customer service in one of the offices. The corporate office was contacted and immediate action was taken! In fact all offices reached out to me and customer service went above and beyond to correct the problem!!. Though the company has grown, I can affirm that the current CEO, Tom Harrington, really cares about his customers and making sure each customer is treated fairly and is satisfied!
Great service from the deliver y people. We're an elderly couple and I'm 100A% disabled. The delivery person brings the heavy 5 gallon jugs of water in for us. We can slide them to our bottom filling cooler when we have to change water. The water is fresh tasting, and the quality of the water is so much better tasting than Fort Worth water,
Its hit or miss with this company. I have two accounts with them. My maryland account is always on time. My Dallas, Texas account is a huge mess. They have missed 2 deliveries to my elderly parents who are both over 78. I keep getting told they are coming the next day by customer service. That's a lie. They are now over two weeks past schedule. Someones not doing their job or just doesn't care.
Deli
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