Waldorf, United States
44 Industrial Park Dr
$$
+1 8004633339
N/A
Delivery
Ordered a computer that was shipped Express...I pre-signed it electronically ahead of the delivery date, and they had the audacity to come onto my door step and DIDN’T ring my door bell. Left a note telling me to go pick it up. Couldn’t even pick up at the time listed on the app. Worst delivery service I’ve experienced in my life. Why sign ahead of time if you’re just gonna ignore it and leave a note while I’m literally home?
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Not sure if it’s this location but I requested a package to be picked up from my home. I stayed home all day and kept an eye out. Maybe around 4:00pm I decided to hop in the shower for 15 mins. I look outside my package is gone. Im not even sure if FedEx was the ones that picked it up. No slip was left and the website has no update on it.
Terrible service, we paid for next day delivery with a 12pm guarantee. Our package was never delivered, while talking to customer service on the phone at 6pm I received an email saying the driver just attempted to deliver my package and no one was available to receive it! After telling the customer service rep that I was literally staring at the camera replay and no one had approached the building in over an hour, she then says “I think he got lost, that’s why he couldn’t make the delivery.” Now our company will miss our delivery window with our client in the morning because we cannot pickup our packages until 9am. I will avoid using FedEx at all cost in the future!
I have had the worst experience with this facility. I order a 58 inch TV, not only did they deliver it to the wrong address but they broke it. The next day the delivered a sofa to the wrong address. I order a piece of jewelry it was NEVER delivered; but according to them it was, LIES. I have several open claims against this facility. They have the most incompetent employees.
This company is the worst and their delivery staff is inconsiderate if peoples items. I purchased several glass beverage drink dispensers and they we're literally thrown on my porch. They were glass so ofcourse they were shattered. Then I escalated the issue to the FedEx workers at the Ship Center they asked me to submit a ring doorbell video. I literally was off of work and I watched this FedEx worker toss my glass drink dispensers on my porch and immediately within five minutes I was on the phone with a staff member and they refused to even attempt to track down the person investigate the issue. Amazon replaced my order using a different shipper, but I have had multiple issues with FedEx and I feel that this is one of the worst shipping companies ever. The customer service is horrible and trying to get someone on the phone to mediate your complaint is even worse. They make you fill out an online Complaint Form and even that never got resolved.
Knowledgeable, helpful associates. Fantastic service
Good customer service and fast service not like the one is 4720 Eisenhower Ave which has a long waiting time of 40 minutes or more plus limiting one customer at a time and that's not right for a big store like that. Social distancing and wearing a mask is enough and the store is big enough to hold 3 people inside
I live on 925 by memories in Waldorf and your delivery driver Robert showed up and was one of the most professional workers I've ever encountered in my life, polite, helpful, friendly everything a professional and an American should be. He is a great role model for other people in our society, keep up the good work Robert.
Deli
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