Ferndale, United States
5040 Pacific Hwy
N/A
+13607346440
So thankful for Kody at Sullivan. Called several places last night with an emergency clog. Had one guy said he was coming between the time I called Sullivan dispatch and got the call from Kody. I told him someone was already on the way. 15 mins later I get a call saying the guy from the other place isn’t coming yet because of a bigger emergency call. (After 11pm at this point.) Called Sullivan back and was told he had already moved on to his next call (totally understandable) but could come by early in the morning. He was here around 6 and out by 6:40. Other guy quoted me at least 700 and 2-4 hours time without seeing anything. Kody took a look before starting and it was just over 500 for everything (emergency hours charge and tax included). Thank you Kody and Sullivan!!! New to the area and disappointed with general customer service around here (compared to the Midwest where we’re from). It’s nice to know good customer service exists around here. Will definitely recommend Sullivan to anyone we meet looking for a plumber. :)
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New install. After two flushes it stopped working. Arrangements made to repair/correct were never followed up. Stay clear of this company. Dealing with credit card company for a refund. Hade to hire another company to correct.
Buyer beware, The business was sold and the new owners will rip you off. The business prior to being sold was very honest with me and reputable, not anymore. They did some video inspection of a drain line outside my home and the cost was almost 500! When they returned to dry fit the drain line, I was told by Tony that it would be 105 per hour for him and an assistant. He showed up without an assistant and was on site for two hours and the charge was over 400. Told me the quote didn’t include travel time and stock the truck with the necessary parts. I had purchased 85% of the PVC pipe and fittings myself at Lowe’s prior to them arriving. Twice as much as was quoted. If you elect to hire these charlatans, be sure to get the quote in writing, as they do not keep their word.
Sullivan’s is awesome! Our main drain line collapsed in the yard and our whole house ended up needing to be repiped, all the way to the alley. Satchel is professional, confident and got right down to business. He came on time and was ready to work every day, and he explained everything he was doing in words that made sense. We had someone else (Gary’s plumbing, they charged 1,000 for pulling the toilet up and left a big mess) look at the job first but they were they refused to even look under our house, so we called Sullivan’s for a second opinion and we are so glad we did! I would definitely recommend them to anyone! No job too big for these guys! 5 stars all the way!
Came the same day (4-1-2020) we needed help. Forgot to mention his name, but he's a pretty good guy and able to fix it in a timely manner. Thanks again!!!
Deli
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