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Heartland Federal Credit Union

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Springfield, United States

thinkheartland.com
Federal credit unionATMCredit union

Heartland Federal Credit Union Reviews | Rating 2.3 out of 5 stars (5 reviews)

Heartland Federal Credit Union is located in Springfield, United States on 1620 Upper Valley Pike. Heartland Federal Credit Union is rated 2.3 out of 5 in the category federal credit unionatmcredit union in United States.

Address

1620 Upper Valley Pike

Phone

(937) 323-1544

Open hours

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Jen W

I have been with this credit union for over 40 years & I am going to be leaving them. I went to there office today in Springfield & they are closed due to Covid. Nothing on Social Media page or on the door except to say they are closed today. When I called them & ask if they will be open tomorrow was told no. I need a bank or cc union that has more than one office in the city I am banking in so that if this happens we can still bank. And a credit union that take customers consideration into there plans.

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Robert Robinson

Although at first, there was some issues with the Credit Union, Jeff has proven to be helpful today, goes to show every once in a while people have bad days

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Christopher Thompson

Can’t understand all the bad reviews. I’ve banked with them for years and always had a positive experience. Yes they are somewhat outdated but have recently joined the tech ouch with online banking ect and it’s always worked for me. They are not flashy but everyone knows me by name giving it the “cheers” atmosphere. Jeff R. Does a great job and you are not just a number to them. Years ago yes you could just call and get them to answer but times do change and I’m not aware of any branch you can just call and get an answer unless your calling a call center. Don’t be afraid to bank with them.

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Laine Stinnett

I agree totally with the other customers! When I joined about 20 years ago they were absolutely the greatest. The customer service was certainly an 7! I could visit or call and get all of my questions answered \NOW\ 1 star is all I can gv. When u call to speak to a representative all u get is there answering machine n when they did pick up they put me on hold n never came back. Can't get any kind of loan from them. Very very dissatisfied customer.

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Chaz K.

Where to start with this review. I feel like banking with Heartland is similar to banking with an institution in the 90's; very outdated. They only accept cash payments. No mobile apps, or pay online options for loans. No weekend hours either which is a pain for someone like me that travels out of State 5 days a week. The only redeeming factor about this place is Mr. Rinker who seems to understand the inconveniences caused by Heartland. I would rather walk away entirely from an approved loan for my dream car or house than bank with Heartland again.

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