Houston, United States
9670 Old Katy Rd
N/A
+17136476004
Bought a washer and they never delivered I have purchased other items and had similar issues. Worst service in every department.
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All told, I bought just under 15k of appliance from Pacific Kitchen & Home/Best Buy in a single purchase. The appliances are great, but DO NOT buy them from Best Buy. I had tremendous problems getting everything delivered. All told, my home renovation was delayed over a month only because Best Buy could not deliver the appliances when they said they would. For a washer/dryer, not a big deal. But for a built in appliance that have to be installed, it is a big deal. Customer service was a joke, I wish I would have taken my business elsewhere. I had a total of NINE delivery appointments for these appliances! Yes, nine! For the range top, I had seven separate delivery appointments. Best Buy would call me the night before a delivery appointment and tell me they were cancelling and rescheduling. This is after I had taken off work, and scheduled the installer. I essentially felt like Best Buy was lying to me about the delivery date to keep me from cancelling the order and buying the appliance from another vendor. When I brought this complaint up with management, they started making excuses about the distributor and delivery team rather than trying to fix the problem or find an accurate delivery date. Management through delivery services and at the store both assured me they were sorry for the massive inconvenience, and would “take care of me” once the delivery was made. At the end of the whole ordeal, the store manager offered me 250 in store credit (about 1.7% of my purchase price) to use on a home theater system costing at least 1500. I laughed. Bottom line, Jenn-Air are great appliances, just do NOT buy them at Best Buy if you want your home renovation to stay on schedule! Definitely worth buying the Jennair line, I love my appliances. Just get them from a store that is going to treat you like they want you as a customer!
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