San Diego, United States
5161 Waring Rd
N/A
+1 6195837963
On-site services
The team at Ideal plumbing proved to be exceptional masters of the trade. From scheduling, accounting, to the tech (Renee) on scene, each person represented more than just a company but also a set of standards. Renee took the emergency out of the situation through expert analysis, timely communication updates, and a way ahead plan. Above all, Renee and the team at Ideal displayed integrity each step of the way. As an out of state land lord, and a 24 yr military veteran, I appreciate a team that sets the example.
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I am raising my review from one star to three. The unit leaked water into my ceiling due to what I have been told was insulation in part of the system as well as the drainage/catch pan not being installed properly. They did in fact come out, correct the issue, repair the damage caused by it, and test for mold to ensure the home was safe for myself and my kids. It was more stress than I like but I can respect that they took responsibility and fixed it.
I have dealt with Ideal for years because they do 1st Class Work and-most important- are totally trustworthy. Our heating system was old, inefficient, and in very bad shape. Ideal proposed a new heat pump and also found many problems in the existing system. They provided a thorough estimate, could answer all my questions, and showed how we could save money with their proposal. The workers all showed up on time, finished on time, and there were no extra charges. The system works well, as planned. I have been \burned\ by HVAC companies in the past. The reason is simple. They do a good part of the job in your attic or roof and you cannot assess what they are actually doing. You have to trust the company. Ideal operates at very high ethical standards. If they might charge a little more, it is well worth it. If you go with a less trustworthy company, you may need to get the job done twice (due to errors) and pay a lot more.
We had Ideal out to our house to repair our original Holly Stubby floor heater from 1950. Everyone at Ideal was a pleasure to work with and the techs were knowledgeable, professional, and on time. The price was fair and our heater works better now than before it broke. I will use Ideal again and will recommend their services without hesitation.
I had a major unexpected plumbing issue and Ideal Plumbing took care of everything. I felt as though I was in good hands EVERY step of the way. Dustin was knowledgeable and trustworthy from the first interaction. He kept me posted every step of the way and took special care to ensure I had an understanding of the work being done. I have never needed a plumber until I needed a plumber. I feel confident in the work they have done and do not foresee needing more work in the future because they completely fulfilled the repairs that were needed. If I EVER need q plumber OR asked to recommend a plumbing company I would for sure recommend Ideal Plumbing. Thank you for your trustworthy business!
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