Lake Orion, United States
4055 S Lapeer Rd
N/A
+12483700530
I usually have a positive, friendly experience with Genisys Credit Unions in general. Every time I go to this branch, it feels \like a bank\. No one is friendly and are just in a ush\ to get to the next person--which would be cool, except they are actually really slow! The most recent visit, tried to refinance my second vehicle with them. I've had three loans through Genisys through the years; very familiar with their processes. When the loan came back, I was informed I have perfect credit, but my APR and monthly payment would go up. I politely declined after wasting 40 minutes of time. I've refinanced in less than 15 minutes in the past. The attendant kept calling me after I left, I guess in attempt to secure the loan. I'm not sure why this wasn't handled during the lengthy visit? I was getting frustrated, especially trying to drive in traffic. I had to tell them no multiple times before eventually having to hang up. Now that my loans are paid, I closed my account. Only really used them for competitive rates and friendly atmosphere but they seem to be falling behind in the last six years.
like
After having fraud issues at a big bank branch, I had enough, and came to Genisys to look into a checking account. Not only does Genisys have incredible rates, but everyone who helped me was beyond friendly, and I never once felt pressured to sign up for something, or anything like that. Tammie was very professional and attentive to my questions, I will be telling everyone to go see her!
As always very friendly. They contacted me to switch auto loans to them. They made it effortless and fast. They also saved me money with better rates then I had. Now all my loans are with them. That makes it so easy to add a little extra here and there to get them paid faster. Thank you very much.
Avoid this branch. They don’t want to help their customers. They don’t try an go above to help in any way. Take your loans an money elsewhere
Josie was slow at completing my transaction. I will be going to a different Genesis next time
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