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Factory Direct Bath, Kitchen and Lighting Gallery, a Ferguson Enterprise

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Lenexa, United States

fergusonshowrooms.com
Appliance store· Kitchen supply store· Bathroom supply store

Factory Direct Bath, Kitchen and Lighting Gallery, a Ferguson Enterprise Reviews | Rating 3.7 out of 5 stars (5 reviews)

Factory Direct Bath, Kitchen and Lighting Gallery, a Ferguson Enterprise is located in Lenexa, United States on 14105 Marshall Dr. Factory Direct Bath, Kitchen and Lighting Gallery, a Ferguson Enterprise is rated 3.7 out of 5 in the category appliance store in United States.

Address

14105 Marshall Dr

Price range

$$

Phone

+1 9138888028

Service options

Kerbside pickupDeliveryIn-store pick-upIn-store shopping

Accessibility

Wheelchair-accessible car park

Offerings

Assembly serviceRepair servicesService guarantee

Open hours

...
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Jay kahn

Worst customer service. Very rude staff . I was going through a major renovation in my house and was referred to them by the designer and contractor i was working with wanted to purchase the appliances and chandeliers . No one from the staff greeted us even after we spent good 30 minutes at the showroom and after that we asked for help 3 times and no staff member came to help us . Eventually we walked out without a single person even asking us if we needed any help. I wonder what their attitude would be after they sell the item and even if they would ever stand behind their product. I will not recommend this place to anyone who has a self respect and dignity .

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leonard radulescu

Sorry, have to change my ratings, because of bad customer service and follow up. We order all our appliances from here, we picked up most of them, less the fridge that was delivered. Fridge arrived damaged, dent on visible side, inside freezer liner was all cracked, ice maker bin was shorter than normal so all ice cubes were falling behind it. So we called, sales rep said will order a replacement and will give me an. Update. Guess what, I was waiting almost 2 months for that update, I called back to see what is going on, they told me the fridge will be delivered on Friday, by several people there, until today when they called back and said is no fridge available for me. So after 5 people told me that a fridge is available for delivery suddenly is not. Plus that I was waiting 20 min on the phone for customer service, I'm waiting on hold still.

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Brian Edmondson

This is my 3rd time visiting the show Room and again I was not greeted or assisted at any time that I was in their store which was about an hour and 15 minutes. It appeared that all the sales people are chasing the money of anyone who was redecorating their home. The perception was that I surely couldn't afford to purchase much by myself and so all other couples were attended to Before & After I arrived. I left the show Room without being assisted or even acknowledged by any employee including the greeters at the front door. This will be my last time that I ever step foot in this store and I will continue to go places that give great service such as Nebraska Furniture Mart or Furniture Mall of Kansas or Home Depot. For the record, I had at least 6 or 7 employees walk by me and never acknowledge or say any words.

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aj allen

Complete waste of my time. I was there for a complete kitchen for a new build. I think I was sized up upon arrival and wasn’t given a sales person - just told to go look around. I did, took some notes and was passed over by next available sales to the next customer. Half the items didn’t have prices on them and there was no one to answer questions. Judging by other reviews, perhaps I dodged s bullet.

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Nick Swearngin

The folks here are always professional and the place has so much to help you make your decisions on what you are wanting for your home.

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