Little Rock, United States
921 Rushing Cir
N/A
+1 5016640940
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Adam had all the equipment on his truck and he and his helper were ready to work. His prices are competitive with other Good plumbing companies,He has a great website, he sends a text when he is on his way, he has online scheduling, he educates you, you can call him anytime when you have a question. Grateful Plumber has impeccable customer service and is my number 1 go to Plumber!
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Before calling Ray Lusk plumbing, I would be sure to get additional estimates. I didn't do this and feel that they took me to the cleaners! I was charged me 4,400 to replace a Rianni tankless water heater that went out. I researched the specific model after the fact and found that they retail for 1,400 so I essentially paid 3,000 for a couple hours of work they did to install (which was removing old and putting in new). On top of that, I never got my estimate (they had my wrong email) and when I got my invoice after the work was done it was not broken out so I have no idea how they justified 4,400 in terms of labor, parts, etc. What really put me over the top is that my water heater was in a metal recessed box on the exterior of my home with a cover that slides in place. Well the new heater did not fit into the box and the cover on my water heater would not go back on (see pictures) because the replacement tank was bigger and didn't fit into my recessed box like it should. I had to find a metal fabricator to take my cover and cut a bigger exhaust hole to fit it back at my own expense and Ray Lusk should have made me aware of this BEFORE doing the work. Also, that Friday when I went to take the cover off to take it to the fabricator I saw that my brand new 4,400 heater was LEAKING and they weren't going to come fix it until Monday. I called into escalation team and they did send someone out and fix at no charge (loose fitting) but why should I have to escalate a leaking heater that was 2 days old? My manual was inside the box and got ruined from all the water. My advice is to get multiple quotes, I feel that I got ripped off and nobody in management will call me back after I filled out their contact form on their website requesting to talk to someone. I will never use them again!
We called on Wednesday with issues of high pressure and leak, Mike came on Thursday, and was able to install a new pressure regulator in less than an hour. He was courteous, knowledgeable, thorough, and tidy. The pricing was far more reasonable than what some of my neighbors have paid for a similar issue. I would highly recommend him for your plumbing needs!!
Some employees are better than others, however the majority are responsible and respectful. The level of service is amazing, a few years ago they replaced all my waterline with PEX pipes (when my house had no pipes), and this year while my pipes did freeze nothing appears to be broken because of it.
They gave a fair quote. Came out the next day and did a great job installing our sink. Thank you.
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