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Mercedes-Benz of Fairfield Service Center

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Fairfield, United States

mercedesbenzoffairfield.com
Mercedes-Benz dealerCar dealerCar repair and maintenanceUsed car dealer· Car repair and maintenance service· Auto parts store· Auto radiator repair service· Auto repair shop· Car battery store· Diagnostic center· Oil change service· Vehicle inspection· Wheel alignment service

Mercedes-Benz of Fairfield Service Center Reviews | Rating 4.6 out of 5 stars (8 reviews)

Mercedes-Benz of Fairfield Service Center is located in Fairfield, United States on 450 Scofield Ave. Mercedes-Benz of Fairfield Service Center is rated 4.6 out of 5 in the category mercedes-benz dealercar dealercar repair and maintenanceused car dealer in United States.

Address

450 Scofield Ave

Phone

+1 2033677486

Open hours

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Erik Egol

Didn’t perform the required service. Didn’t tell me they didn’t perform the requested service. Didn’t even give me the opportunity to request and pay for additional service, but instead, said “your car is fine” and sent me on my way WITH THE SERVICE LIGHT STILL FLASHING Hung up on me when I called to complain. You should have heard the absurd “who’s on first” conversation. “Yeah, that’s the service light”. “But I brought it in for the service.” “We only checked to tell you what service is needed.” “But I asked you to do whatever it needed.” “But that’s a whole other service and takes 90 min.” “That’s why I was there!!” Blah blah blah... Re-called, put on hold for over 10 minutes then disconnect, no callback. Now will talk to Matt the manager. Seems like a bunch of kids getting paid to play “real job” to me.

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Christopher

I just had some warranty work done on my 2020 A220 and I have to say I am impressed. Angelo P. was phenomenal. From start to finish this was a 12/10 experience. The shade on my sunroof stopped working and I was anxious about having to have the headliner taken down to fix it. Angelo reassured me that when I got my car back it would be fixed and like they were never in there. He was right on when he said so. He made sure my request to not wash my car was honored and when I picked up my car it really was like they were never even in there. My car was finished a day earlier than expected which I was happy about! While my car was being worked on I was given a C300 for a loaner. No issues there. Thank you again Angelo for a professional, trouble free service. I really appreciate it!!

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Steven Gorenbergh

I was scheduled to have a MB service recall done at Mercedes Benz of Fairfield (CT). The service recall was to update the software for the ECU for the 3.5L V6 Estimated time was this complimentary service was three hours. MB would provide me a complimentary loaner car white this update was being applied. I mentioned to the Service Adviser that I hoped that the open recall for the passenger airbag would be taken care of in the next 12 months. When I came back 3 hours later, the Service Adviser, Juan Ramos, informed me that they had the passenger airbag in stock and that he had the technician install a new passenger airbag to same me another trip to the dealership. After the service work, my car received a complimentary car wash and towel dry. The body was spotless! This is the second time that Mercedes Benz of Fairfield Service department has exceeded my expectation in the past 18 months. Based on all of my experiences, this is a very well-run service department. "Thank You" to Juan Ramos (Service Adviser) and Mike Keklik (Service Manager) for 1st rate customer support.

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Priya solaiappan

Poor customer service. I was supposed to get a Loaner car which they did not have and sent me in a Uber. Told me I would get the car back in 1 and half hours but got the car next day and did not even call for any updates. I had to call to follow up why I did not get the call. I called the service rep and he returned my call after 2 hours. So absurd. Their texting system with updates also was not working.

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Thomas Renolds

Excellent service. Highly recommend to all the Merc families

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Dennis Greenwald

Friendly courteous staff. Clean and comfortable waiting area. Covid mitigation and mask wearing evident. Always striving to make your visit smooth and easy.

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Rahid Basic

Any parts,any benz u can get it here Awesome place

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Paul Ayoub

The service here is great! I own a Sprinter Van used for work. Got me in quickly and allowed me time speaking to my mechanic which is critical as I work on the vehicle myself. The Mercedes Dealer in Hartford would not allow me to speak to the mechanic which added to a costly, inaccurate, estimate, experience. Fairfield got me back on the road quickly too. I did have to return for the repair as the part ended up not in stock so was given a courtesy discount for my time without even asking. 5 stars...Keep up the great work, and thank you !

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