Lansing, United States
737 Filley St suite c
N/A
+15174929000
Everyone I dealt with very nice but that didn't make up for the horrible connectivity. My hotspot is faster and more reliable. I was very excited that they were in my neighborhood at long last but cancelled within a month. Friends who had it installed before it was bought out love it. Everyone I know that has gotten the service since it switched has had terrible service. Such a shame that we had a great local company and are now stuck with this expensive, low quality national company.
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Update: Ive tried to cancel this service multiple times, unsuccessful because the first 2 times i requested it i was given incomplete and incorrect info and not advised to send the boxes back also never got the email they said they sent! Now weeks later still not canceled, cs said it could take weeks. Id NEVER deal with then again just based on their customer service and their cancellation process. service when its working is ok for working at home however my first scheduled install they never showed or called, after it was finally hooked up i have had MULTIPLE outage issues one of which made me miss an entire day of work and pay. Now my bill is not due until tomorrow, in the state of pandemic everything is tight, but it was drafted today and they are unwilling to waive the 25 fee. I am seriously considering going back to Xfinity, never EVER thought id say that!! Horrible customer service!!!
MetroNet has great internet service. Very fast download/upload speeds. I have had MetroNet for almost one month now. Yet, MetroNet has extremely sub par customer service. After many phone calls, chats, and emails I am still waiting for MetroNet to get my account fixed. A simple transfer of service request has turned out to be a nightmare. I'm not sure how to process a new customer request for MetroNet, but as a new customer it should not require multiple phone calls, chats, and emails. I'm really confused why this is such a hassle. I just want to pay a bill monthly to MetroNet for the service they provide.
I have never used MetroNet, but I am getting invoiced. For an address I no longer live in, and haven't lived in for over a year. I don't know how you got my email address but you are grossly mistaken. Please find your correct customers to bill. I have never once used MetroNet.
Great internet speeds but terrible customer service after Lightspeed was bought by Metronet. I have spoken to them at least 10 times (promise I'm not exaggerating) to try to resolve my issues with getting my internet hooked up in my apartment, and then trying to cancel my account. For a few months they charged me full price when I did not have their internet service because I was trying to get them to resolve an issue in my apartment building. I have tried to get me to refund the money they now owe me but as always, promises for a follow up phone call or email that never happens. I was finally able to cancel my account and I'm going to pay my last \bill\ and just be rid of them.
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