Wichita, United States
922 E Central Ave
N/A
+1 3162023835
We called them on a Sunday evening about 5pm. They advertise 24 hour service. We had lost water to our home which meant no toilets and no heat as our house in on a water source heat pump. It was 15 degrees outside that night, but they said they couldn't make it until the next day. Fine, no one else would come out either so set up appt. The next day they showed up with the wrong parts and had to go back taking another couple of hours before our water was on. They literally installed 3 twelve inch pex lines and charged over 500. Worse yet, they disrupted our pipes causing another leak after they left. It was a very similar repair to the first one that they did, but luckily , this time I had the time to do it myself. It took me (def not a plumber) about 45 minutes to do and 25 of material. Then today I go down stairs and notice they graffitied my water heaters with large stickers to try to get more business. I asked my wife if they asked permission to put those there, and she said no.
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They came out to work on a sewer line that was backing up. They explained the issue and gave affordable suggestions about what would fix it. Both guys were very professional and friendly. They worked quick to get everything running again.
They let me know when Daniel was coming and the sent a nice picture of him. He was very personable and knowledgeable! He told me what to do to prevent my sump pump line from freezing again. The price was very reasonable. I called Friday after 5:00 PM and they were here first thing in the morning! They are my go to plumber!
During the frigid weather my pipes froze and I called Mr. Rooter and was told it would be 2-3 days before they could help me. The plumber arrived, went under my house and came out and said I have found the problem and it is 454.00 to fix it. I signed for the work not knowing what all it involved except busted pipes. In less than 30 minutes he came back and said it is fixed and showed me pictures of the break and how easily he fixed it. When I saw the pictures I was in shock. The busted pipes I thought was a terrible mess was less than 2 feet of Plex and a T joining another pipe. It was fixed in less than 30 minutes. This company took advantage of a senior citizen and inflated their rates. that comes out to 15.00 a minute. No one in Wichita makes that kind of money. DO NOT USE THIS COMPANY THEY WILL RIP YOU OFF
I would recommend Mr Rooter to anyone that needs a toilet put in, dishwasher hooked up, washer and stove hooked up. I had Brent do my job. He was professional, kind and responsible. Thanks Mary Lazzo
Deli
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