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Neighborhood Credit Union

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Dallas, United States

myncu.com
Credit union· ATM· Bank· Financial institution· Banks & Credit Unions· Auto Loan Providers· Car finance and loan company· Financial planner· Mortgage lender

Neighborhood Credit Union Reviews | Rating 3.7 out of 5 stars (5 reviews)

Neighborhood Credit Union is located in Dallas, United States on 13651 Montfort Dr. Neighborhood Credit Union is rated 3.7 out of 5 in the category credit union in United States.

Address

13651 Montfort Dr

Phone

+1 2147489393

Service options

Drive-through

Accessibility

Wheelchair-accessible car parkWheelchair-accessible entrance

Open hours

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Rebecca Castillo

As someone who’s been with NCU for quite some time, it’s nice to see familiar faces whenever I do have the chance for a in person visit. Elena and Louie are always so courteous and kind, it’s hard to stay in a bad mood when they get the opportunity to help you! My visit was quick and friendly, which I greatly appreciate, especially in this “new normal” world COVID has caused us to adapt to. It’s nice to know that these small interactions I have with them from time to time are always consistently friendly and sincere.

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Ryan LaGrange

Many better options out there. Always a long wait when you call to speak with a person about your account. It took over 30 minutes this last time. This was our LAST time calling as I had plenty time to apply to open a new account at another credit union online while they kept me waiting, and when they did finally answer my call, I asked them to close our account and send us our money.

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Karl Petroski

The online new account set-up process was secure and easy to complete. Love the Zelle funds transfer option! Awesome experience all around...great job!

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Carnessia Rhodes

CUSTOMER SERVICE IS HORRIBLE! You would think credit unions should be more personalized and easier to accommodate your needs but this is by far the worse credit union to do business with! Ruth, was very rude! Her customer service isn’t to help her customers but to simply get them off the line! I told my concerns more than once and she was basically like oh well have a great day. That hurt my heart because with everything going on you would think people would be a little more compassionate and understanding and helping. Ruth I hope you never have to deal with one as yourself. To make matters worse 577.00 of my stimulus was taken and no option to refund or receive a portion!

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Anthony

I gotta give it to Arlena and Frank! Arlena assisting me with the dealership and finding the car I’ve been looking for. She went ABOVE AND BEYOND when she didn’t have to!. Had the car transferred and help for me until the transaction was ready! Frank also went above and beyond by getting me the best deal possible! Also explaining to and breaking down the numbers. Made the whole auto loan process a breeze! Working things out with the underwriters. If y’all are in the market for a new or used car... maybe even refinancing your vehicle.. they’ll make it happen!!

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