New Braunfels, United States
1570 N Interstate 35 Frontage Rd
N/A
+1 5122957803
This place is not helpful at all, They advertise homes under 100.000 , An yet they told me they only sell homes from the 140.000, An I couldn't afford those prices due to my Wife an I are retired & on disability, So needless to say we where very disappointed in what they had to say to us, An they didn't even suggest another options to us, Its So funny, They say dont rent buy here its cheaper then rent, yeah right, I was naver so Insulted, Well I guess its right what they say, ITS ALL ABOUT THERE MONEY !!!!
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Jacob (Ben) White inherited a bad situation with my file/situation when he took over from another sales associate that was working with me for a couple of months. However, he worked hard for me, was always available, was always very responsive, and was always willing to help with my many questions. I would recommend asking for Ben to be your primary housing consultant when in the market for a new home with Palm Harbor Homes!
Horrible customer service. Don't be fooled by their sales tactics. Please pay attention to these reviews. No calls, emails, or text back about anything. Over a 5 week period. Apparently to \ busy\ to sell a home. Errors on applications, sales person was transferred or fired, and no notification of the changes. Very unprofessional.
Best experience I’ve had out of four companies. The sales rep did want to know my income and credit upfront which was annoying but it made sense when he explained it. It turned out we couldn’t qualify for the house we liked online but he was able to give us options that would work for our situation instead of wasting an afternoon and a bank decline looking at pipe dreams. He was knowledgeable about the whole process from financing to finding land and we are now happy homeowners!
We were looking to purchase our first home and my parents are also looking. We put down earnest money (1000) which we were told was 100% refundable if we change our minds. Since we don’t know where our parents are moving to we decided to wait a year, renew our lease and revisit once we know where our parents are. We were told that our refund would be processed and in our account by Friday. We called Thursday to make sure everything was going to be done and thank god we did. Turns out they couldn’t use the photocopy of our card cuz it was too hard to read. No one contacted us to ask for a new photo or anything, so we sent them a new photo and they said they would rush it to be processed that day (Thursday). Now it’s Saturday and we called again to check (throughout this process no one has contacted us, all contact had been us reaching out to them). They tell us that they will have to wait until Monday to process the card and then it will take 5 days to return to our account. We are so frustrated, every time we call someone new answers the phone and says that they can’t help us or we have to wait longer. We’ve done our entire process with the general manager Chad, although he was very nice and professional now that we said we want to wait a year he seems to have just put us to the side to be forgotten about. We can never reach him anymore and when we do he now says he can’t help us. When we revisit home buying in a year we WILL NOT be using Palm Harbor.
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