New York, United States
55 W 55th St
N/A
+1 2122624823
TAKE ALL OF YOUR LEATHER ITEMS HERE! There was a fire in my building, which caused significant smoke damage to all of my belongings. I had worked with Leather Spa previously and knew the lengths this family owned business went to in making each item they service perfect. Given I needed approximately 20 handbags, 60 pairs of shoes and boots, and 40 leather coats, skirts and other clothing restored, the Leather Spa was the only place I trusted. I worked most closely with Josephine and Fabian, who took great care to sit with me and catalog each item that needed to be restored. Although Josephine came in on her day off for me, the process was not rushed. Once the process was completed, they kept me updated on the status of the work. Just looking at how the items were packaged as they were being delivered gave me confidence that I would not be disappointed once I started unpacking. To say the work done was impeccable is an understatement. Every single item was beautifully restored and far exceeded my expectations. There are not enough good things for me to say about the Leather Spa. They made a very stressful time a lot easier by the care they took in working with me right down to following up to make sure everything was done to my satisfaction. I’m a convert for life! Thank you Leather Spa!
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My unfortunate no good very bad day happened last year when my Louboutin became lodged in my buildings escalators step treads. The skinny heel had gotten stuck in between the tread and though I managed to get my actual foot out, the heel got stuck, the escalator had eaten it, and while I'm screaming at the desk people to STOP the escalator, my shoe gets further and further wedged into the top landing platform. I'm wondering if this should be a review for the amazingly crafted Louboutins! The heel never broke off, just bent (to where I'd look like the wicked witch of the west wearing it)... It's made of steel! As stressful and sad as that day was, it had been the suggestion of many of my red heeled bottom friends that I only go to Leather Spa...and though the first time was at the Grand Central location, and I cannot say that the customer service is amazing, when I received the shoes a couple weeks later in the mail, they looked flawless. Like seriously. SERIOUSLY whoa! I was looking at a brand new pair of shoes. I wish I could take my car into them. Or have the cobbler as a roommate... I think they are less concerned with the quality of staff minding the register and taking orders. Not super friendly, sort of robotic. They do, however, have a convenient website displaying a detailed menu of services to choose from and then receive a written quote of the services. I've now had 3 pairs of Louboutins, and a Chanel bag revived. I will upload pics when I get home. Best. Ever.
5 stars! I recently used leather spa to repair leather shoes (favorite pair discontinued) and heels for my wife and we were extremely satisfied with the outcome. Both pairs look and feel as good as new. Excellent service!
I brought my leather backpack to the Leather Spa about a month and a half ago. It needed a repair on the outside due to some weather being spilled on it by mistake. When I brought the backpack in I was promised it would be “almost like new”. Confident I’d get it repaired I was happy to pay the full amount has requested. Before leaving the store I was told to expect an email letting me know when the item was going to be ready (2 to 3 weeks after). My wife called 4 weeks after and I was informed it was finally ready and no email was ever received, I figured it wasn’t that big of a deal. I went to the store excited to pick up my backpack and it looked exactly like it did before I brought it in and I was told that it was the best they could do. Left extremely disappointed, I was really hoping for a better experience.
If you have Louboutin or give your girl louboutin shoes, take them to get the rubber sole put on. Very professional and recommend by the company.
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