Penn Yan, United States
142 Lake St
N/A
+1 8447418022
Not luxury but nice property but what's worst is the cleaning charges. I was told the house SHOULD have been as clean as it was, like the way it can be rented back. They shared pictures of small tissues, few pictures hanging side way and said it took them 15 more hours to clean the house which should have take 8 hours normally. Seriously????? For picking few extra piece of tissues? No real evidence, just kept repeating thay they need to deep clean? But aren't they suoose to sanitize anyways? And this is when they charges nearly 30% in cleaning charges upfront and then additional 30% post checkout.... Best experience turned into worst just by this cheap trick to squeeze out more money... And they don't reply back so be prepared to be cheated by after charges.... Reply: The photos provided dont show any proof that the house is a mess. Your manager is saying he can't do anything, you guys got nice property but you need nice people in management role if you guys want to improve business. And that starts with my refund
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Seneca Lake was the perfect place to take a pause from the pandemic and this very difficult year. The house was beautiful and nicely situated close to the lake with great views and a fabulous dock/deck that brought us right onto the lake. The house was well cared for and well equipped. We kept busy with an outdoor kitchen, kayaks, a canoe, a hot tub and one the most gorgeous lakes around. We all felt refreshed after our stay. It is the first time since March that we have truly been on a vacation this year. Sail Winds was an absolutely perfect place to getaway.
Point Marianne was a wonderful place for our family vacation. There was plenty of room for all of us. Anthony from Housekeeping did a fantastic job in cleaning Point Marianne by himself on Saturday. It was spotless! Keuka Lake cannot be topped for views and Point Marianne has the best of the best! Point Marianne is a very homey property with lots of room to spread out and it met all of our needs perfectly!
There were some good and bad things about our stay. The configuration of the house is perfect for a large group, we had 6 adults and 2 children and this was plenty of space. The lakefront was gorgeous, with a large yard and nice dock and fire pit. The beds were mostly comfortable and the sitting area was cozy. The bad: when we first arrived there were mouse droppings everywhere. The place also did not seem clean, judging by how dirty our baby’s onesie got immediately from the floor. The property management was kind in response and did supply traps for the mice, and sent a crew out to clean for the next day. We were also offered to stay in a hotel if we’d prefer. There were also maggots in the trash and so many bugs in the house, but you could chalk that up to lake life! The shower drain was busted and they fixed this for us. There was rust in the dryer so I wouldn’t count on drying your clothes in it. The mouse droppings continued during the week but then finally we did end up catching 4 mice ourselves. Two of them were caught at 4 am and woke us up with their noises from the trap. It wasn’t ideal. The house and location were wonderful otherwise. They gave us a 300 credit toward our “next stay” but not sure we’d stay again due to the other issues.
So easy to deal with! So many amazing properties to choose from! Thanks for helping make a vacation a completely relaxing one.
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