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Quicksilver Catamaran

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Key Largo, United States

snorkelkeylargo.com
Boat rental service· Cruise agency· Financial Services· Sightseeing tour agency· Boat tour agency· SCUBA tour agency

Quicksilver Catamaran Reviews | Rating 4 out of 5 stars (8 reviews)

Quicksilver Catamaran is located in Key Largo, United States on 99751 Overseas Hwy. Quicksilver Catamaran is rated 4 out of 5 in the category boat rental service in United States. Quicksilver Catamaran is a financial services company based out of PO Box 370659, Key Largo, Florida, United States.

Address

99751 Overseas Hwy

Phone

+1 3054530110

Company size

1-10 employees

Headquarters

Key Largo, Florida

Open hours

...
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J

Jess Keown

Very awesome staff! Fun ride, fun trying to be the first to spot the dolphins

M

Michelle Salas

Regarding your response to Karina, at no point was the mistake acknowledged, nor was I ever offered any extra time on the reef. To say otherwise is a blatant lie, and deceitful on your behalf. Our group never threatened any of your customers, and we never asked for any type of refund. We continuously apologized to your staff as we understood it was not their mistake. When speaking to you on the phone, you had no interest in hearing what we had to say. You were defensive, and spent the entirety of the call talking over us. The only solution you had was to contact customer service for the third party booking site that you use on your website. However, the only number available is your company’s phone number. We paid for 9 am - 12:30 pm, as was stated on the receipt. I understand that the logistics of having us out until that time doesn’t work for your hours of operation, but that isn’t what I agreed to when I paid for the private charter. Of all the times booking with your company, I have never had the problems I did that day. I advise you work on your customer service skills, as I believe it would behoove you greatly. Your staff is wonderful, but you are far from it.

R

Robert Harkins

We had a blast with you all!! Will definitely hit you all up again when we come back. We took the late afternoon trip and the wife, daughter and myself had fun. The underwater view was so beautiful, I highly recommend bringing an underwater camera with you to capture the Beaty of the Ocean. The Captain and his mates are very helpful and know how to make it fun with the Rum Punch and the Conch shell blowing as the sun went down. We were on the Reef Roamer.

G

Gayle Dreiling

Seth and Captain Al are AMAZING WONDERFUL.... 5:00pm Snorkeling is a MUST!!!!!

N

Nathaly Patino

I was present when Karina was clarifying the situation that we as a group agreed to. We did not want a refund just acknowledgement of the mistake. We as a group agreed to pay the amount for the agreed amount of time.The woman in the front is not to blame so why would she be screaming? we just wanted to address the mistake. We were met with complete defensiveness. She proceeded to call the manager and she was WORSE and extremely rude. The captain was the best, no complaints there. Hate to give bad reviews but the reality is the customer service was very poor.

D

Daniel Aguilar

The false accusations the owner has posted above is absolutely far from the truth. The group never requested a refund, we just wanted the employees and owner to take accountability for the error, none of us yelled at the employee or mistreated her, we all acknowledged it's not the employee's fault. It's very sad, you rely on lies to attempt to cover up your terrible management skills.

K

Karina Valera

We booked our private charter via the company’s website. The website reflects you’ll be at the reef from 9 AM to 12:30 PM. However, after docking at 11:30 AM the company’s employee and the owner Cindy claimed there tours run from 9AM to 11:30 AM. Even though our receipt clearly showcases that we booked till 12:30 PM. Ownership took no accountability, and directed the problem to a non-existing third party, even though I elaborated plenty of times we booked via the company’s website, they also emphasized to contact customer service, please note there is no customer service, when you contact the phone number it’ll ring at there shack located in Key Largo. I advise to not book with this website, they’re unreliable, untrustworthy and will literally lie to your face, even though we have documentation confirming our claims. If you wish to further discuss, please contact me at [email protected]

J

James Wise

Fantastic morning trip on their clean and fun catamaran. Well informed crew answered all of my 100 questions. They were kind, funny, and professional. Took us to White Banks and saw southern stingray, parrotfish, nurse sharks, and countless other neon colored fish and coral. Thanks for the great time.

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