Richmond, United States
6566 W Broad St
N/A
+1 8043776230
Wheelchair-accessible entrance
We sent our NEW riding mower here because the manufacturer subcontracted out to them. The belt had come off. That was all. We had only mowed with it FOUR times. We hadn’t heard anything for THREE WEEKS so we called them. They said they had “just looked at it the day before “ and that “ the blades needed to be sharpened and the deck leveled”. Funny thing is the manufacturer warranty was not going to cover that. Please tell me how a brand new mower needs that done!!! Then they proceeded to call at 9:00pm to say they will bring it back the next day. When it was brought back the deck of the mower was COMPLETELY MESSED UP!!!! On level one it lays on the ground. When engaged it cuts the mower off. One side of the deck is way higher than the other. It was NOT like this before. I believe it was done on purpose because I was upset it took them three weeks to get to my mower and then attempted to get more money out of me. This place is terrible!!! Clearly they have no clue what they are doing. And they are completely incompetent. What a disappointment
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It was brought to my attention I had major problems with my lawnmower. David was on speed dial with the manufacturer an had a relationship with them. After speaking to them on my behalf they replaced my motor under warranty. Since 2017 Capital Repair Services has been on our speed dial. Thank David. Always a pleasure
Great customer service! My lawnmower is actually working better than when I originally purchased it. It has more power and speed. I had my blade, spark plug, air filter and wheel replaced. I also received my lawnmower in a timely manner.
Highly recommend. Had my mower which is crucial to my business back to me in 1 business day running better than ever before. I look forward to using them for all my small engine repairs in the future!
This place is awesome. I walked in for the 1st time needing assistance ordering parts for a Dixie chopper. I was immediately helped by David who was clearly busy when I showed up. He put what he was working on to the side and proceeded to help me locate correct part numbers for pricing. This mower wasn't easy to find part numbers for since it was a modified engine. He took my information down and said he would call me when he had answers. The very next day he called with pricing and availability. I ordered the parts and was told they would call when they arrived. I got a call on the day I was told the parts would be here and was able to go pick them up. All the parts were a perfect match to the mower. It seems this is the way business should always be conducted but I hardly ever get the service and dedication that Capital has provided. I will definitely use them again and was so impressed on the business ethics that I will definitely think of them if I need new lawn equipment. If you need professional assistance on their brands they rep then don't hesitate to give them a try.
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