Dublin, United States
6020 Sawmill Rd #300
$$$
+16147613160
N/A
The most unorganized bunch of idiots I've ever met. We were told we would get a call the night before our delivery to give us a "window" when our dryer would be delivered. That never happened. We never got the 30 minute call ahead either. Then when they show up we paid an extra 15 so they would take 2 dryers. Well they didn't want to take both, we basically had to rip the delivery guy a new one to get him to do his job. The last straw, we were also told the dryer comes with a 3 prong hookup and that as long as the wall outlet matched they would connect the wiring and hookup the dryer, none of that happened either. Did not come with cable and would not attach what we already had. I would never recommend buying here. Staff is also the most unpleasant group of employees I have ever met.
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Have been there several times. All associates were courteous, helpful and gave good customer service. I'd give them a 5 but sometimes it's impossible to get an associate on the phone. Too bad, this is a management problem. I just got off the phone with Associate 36624, who located record of a purchase I made 3/14, sent me a receipt.
I have rental property and have used this location for the last few years to purchase most of my appliances. It has been exceptionally easy to work with everyone here. I make this my first stop before Appliance Smart, Lowes or Home Depot. Selection on scratch and dent and service is better here.
We have ordered 2 refrigerators from them, yes they were discounted and had a scratch or a small dent on them, we visually inspected the 2nd one before we purchased and set up a day to have it delivered. Well they never showed up the day they were supposed to, and tried to deliver it the next day when we were at work no one was able to leave work so we could get it in the house. We then called and set up a second day for them to deliver it and they actually showed up on time for the second scheduled day. However when they got the refrigerator off the truck and we inspected it it was all beat up again and the cord was smashed. You could see where they put another item next to it and looked like the cinched it down with out anything between the 2. We have had nothing but horrible experiences with this store and most of it is due to the company that they use to deliver the items. We tried waiting for another refrigerator in the style and brand we want to show up at the store for almost 3 months now and the manager was supposed to call us back with updates and she has never called us back. They just waited for just for us to call her back every couple weeks to ask about the status of a refrigerator. I called for the last time today and now the answer we got is " we won't be able to get one in the price range you bought the other one for, and we can't mark down one of the ones we have to that price sorry." Horrible customer service and they use a horrible delivery company. If you find something that you like and want, make sure to bring your own moving truck and move it yourself cause the delivery guys could care less about the items they deliver.
As of today, I have now purchased every appliance in the store now that my washer and drier have died. In the past, I've purchased a treadmill, all kitchen appliances, tool kits, Craftsman boxes, etc and have LOVED every single item received! That said, I am even more GREATLY impressed with the quality and kindness of staff members as well as managers. I cannot thank them enough for their knowledge and for going out of their way to provide the best customer service- while also knowing when to give the customer space to consider options while shopping. I have returned to purchase more appliances, Craftsman tool storage, and a few other random items. I will be back soon Im sure, I am done with Home Depot as well as Appliance Smart-- they do not have the customer service nor do they have the inventory Sears Outlet DOES have. Thanks yet again!
This store is great.I had a leak in a washing machine. This is the only store (Home Depot, Lowes, HH Gregg) that actually has appliances that you can take home the same day. Everything I looked at in the store was name brand and the same models sold elsewhere. So I'm not really sure about the crap comment. Sales associate was very helpful and polite. No complaints there either. Saved 100 on the Maytag I was looking for because it had a scratch.
worked very hard to arrange delivery for my needed riding mower. From the Manager to His lady assistant to a guy asked to help out, and offered to load a riding mower,everyone was great. will be contacting them soon. hammer
Buying experience was fine. But delivery...waited 5 hours for a delivery. Delivery window changed twice. Poor communication and despite numerous calls with staff, not one person apologized. No one took ownership of the situation. I won't be buying anything from there in the future.
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