Seguin, United States
655 Interstate Hwy 10 East
N/A
+1 8303724777
We’ve been in our home for two months now and I’ve yet to be able to take the survey needed to express how horrible our experience was. Lack of communication, didn’t get what we asked for, and excuse after excuse as to why when the keys were handed over the house was not ready. (Pee in the guest toilet from contractor, no running water so it sat there for only God know how long! Rooms not ready or cleaned, damages to fixtures.) Our personal papers where lost, information on signing day was incorrect. Seriously you didn’t know my last name. Asked for drivers license weeks after signing. Just yesterday we took it upon ourselves to fix door trims that are falling off. Plugs are still not flushed against the wall. Our sales rep was a joke. Yes We made a decision to go with this company. We do not recommend this location to anyone. Oh and let’s ask why we didn’t get the so many pics we took after signing and keys transferred put on Facebook. It was supposed to be a special time for us. Then to be told they ate the cost of the house, they did this and that. Two reps stood there in the kitchen when I expressed how disappointed I was that there was carpet when that was the first thing I said I didn’t want. Ive waited patiently for some kind of response or someone to come and fix everything like they said they would send. Worst experience ever!
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My husband and I came in with a stricter budget than usual and an idea, Melanie was able to work within our budget and give us choices. Thank you Melanie for taking such good care of us. She was the only one I talked to when calling around that didnt try to convince me that what I wanted wasn't doable or right for me. Seriously people, drive right past Palm Harbor and go see Melanie, she will take care of you.
Best buying experience all in all. Our salesman, Tony, was very helpful in answer all our questions, making sure everything was right with the bank and helping us out on the entirety of the sale. Even for us being first time buyers, he was extremely helpful and always got back to us on question within a few hours. Overall great pricing and service for great quality homes !
Ask for Melanie, she's knowledgeable about the products and customer service focused.
Tony Craig was wonderful helping us get exactly what we want for our family. Made us feel at home. Thank you again Tony and keep up the great work.
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