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Social Security Administration - Phone Service Only

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Springfield, United States

socialsecurity.gov
Social security office· Federal government office

Social Security Administration - Phone Service Only Reviews | Rating 2.7 out of 5 stars (5 reviews)

Social Security Administration - Phone Service Only is located in Springfield, United States on 1570 West Battlefield St STE 100. Social Security Administration - Phone Service Only is rated 2.7 out of 5 in the category social security office in United States.

Address

1570 West Battlefield St STE 100

Phone

+18778507824

Open hours

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Janelle Oder

Still haven't been able to speak to an agent! I've been on hold for 30 minutes each time I call just to be hung up on. I've called 3 times now! My name was supposed to be changed WEEKS ago, but they still haven't done it when all of the paper work is there. They sure do take their sweet time. Good luck getting ahold of anybody!

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Dalinda Smith

My husband and I had a good experience with SSA in Springfield. We were assisted by Latisha. Latisha was knowledgeable, efficient, courteous AND she was cheerful. I think Latisha honestly wanted to help us, not just draw a paycheck. Latisha made promises to take care of our application and she kept her promises. Above and beyond! Thank you Latisha

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Joel Snyder

Horrible experience with 2 different service agents. First was a lady, who cut me off every question I tried to ask and eventually gave me the wrong info I was seeking. Second was a male, who hung up on me mid question. I get that they have a lot on their plate with all of us ‘needy’ folk, but at least try to make people feel like we have the best government programs in the world.

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Aaryn Groves

I am giving this office 5 stars strictly for the customer service I received. I had my 1st and middle name legally changed and submitted my info for a new card. When I received it it had my 1st name correct but my middle name was the old one. So I called and got disconnected off and on for about 2 hours but when NOAH from the Springfield office took my call he took care of everything. I did have to send in more info and have to wait 10 days to get the corrected one but it doesn't matter anymore. He even gave me his direct number to make sure we stay in contact to get it takn care of asap! Thank you NOAH for you amazing customer service skills! Your kind is hard to find! God bless you NOAH and have a blessed future! Aaryn Groves

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Carley Smith

Called to check on application for name change status, Was told my application was on hold and has been for more than 2 weeks due to the fact that the Greene Co. Marriage License don’t get a raised seal. I asked if anyone was going to notify me of the hold and she then hung up on me. I find it ridiculous that their office still isn’t open for appointments, and when you call they are rude, don’t want to answer questions, and things that should be taken care of in a quick visit to the office now have taken months to get done.

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