Hackensack, United States
401 Hackensack Ave Fl 2
N/A
+18007721213
Horrible service. Agents have not been helpful. Gave us the run-around for months on the phone. Now that everything is remote, it seems their professionalism is non-existent. One agent even hung up the phone and another treated us poorly because we had an accent. It's time to hire better staff.
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Is this social security Administration office really open? I visited here 8th May. But at that time, this SSA office was close. At the same time, google map showed, 'OPEN' status.
I called twice recently, at least 30 mins wait to go through the 800 number but once you get an agent; they are very helpful. All paper applications are delayed at this point because most are working from home with limited access to office and mail. The agent set up a phone appointment for me and a really nice lady from Hackensack office called me the next day and filed an online application for me. I also visited the office in person before COVID closure, the lady who helped me was pleasant and courteous as well.
this experience was worse than going to Hudson county SSI i couldn't believe it. first lets start with the website not being useful at all. if you try calling any number they give you expect at least a 30 mins wait and people are not nice when they answer. do not attempt to make an appointment because thats false information. i have been trying since i moved here just to get my name changed with my divorce cree and its December and i still have not been able to. so i showed up to this location in Hackensack, just to be greeted by this rude arrogant security officer ( who walked away from me as i was speaking to him) i was standing outside, in the cold, pregnant with my son, and we were was not allowed to speak to anyone or enter the building. the rude wanna be robocop said to call the number on the door before running back to his desk to watch netflix. he said if i don't have an appointment than i couldn't come in and then proceeded to say they have no one in the office and the office is closed. so if i did make an appointment how would the office be closed?? this place is completely unprofessional as i was standing outside you can see through the windows, employees laughing and looking at you from their desk. doing nothing and chitchatting.i was not the only person standing outside wanting to speak to a professional in SSI. as if people are not already struggling to get things done. i do not recommend going to this building. it'll just become more frustrating for you. as they are not concerned about woking but they are getting paid to do nothing.
Failed to enter for too many people in the line during lunch hr.
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