South Windsor, United States
648 Sullivan Ave
N/A
+18602910115
They were exactly what I was looking for. Arrived on time, did a great install quickly, and left the place clean and neat, after a very professional water heater installation. Crew was very helpful explaining everything. I asked them to look at my daughter’s shower to see if they can fix a faucet, and they did it for no extra charge explaining that they still have time allocated! Hot water is back!! Thank you.
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They are very good people, they tell u they will be there on Friday, they deliver as promised
I scheduled an boiler tuneup appointment at the beginning of November and they cancelled it. According to the voicemail, they said they were that week and had me reschedule it which I did reschedule at the beginning of December. I waited for 2 hours and no one showed up. I called them to check my appointment. They checked and told me they called me to cancelled the appointment. I told her I called back to reschedule it so she hold me for a while. Then she told me I am not an oil delivery customer and they are busy servicing those customers. I can schedule appointment in Spring while they are not busy. The reason is reasonable and I get that. But can you guys let me know when I schedule the appointment or even you cancel my first appointment or even I can back to reschedule the appointment! Not until I wait for 2 hours and call you to find out. I had the tuneup done with them last year and it's really good. However, I am really disappointed this time.
Great service over the past 10 years. Never had a problem and would recommend to friends and family. Keep up the great job and service.
We first were introduced to Imperial Oil Co about 40 years ago when they were the company used by our home builder in South Windsor to install furnace, central air etc... in our newly built home there. For about 25 years thereafter we were customers of Imperial for oil delivery and general plumbing needs. Ed Havens, Mike and all the crew were always friendly, responsive and professional. We would never have thought to go elsewhere. About 15 years ago we built our current home in Bloomfield and since the heating is done by gas we no longer required oil delivery. Thankfully, the Imperial crew still services us for general plumbing needs and while the frequency of interaction is a lot less, they remain responsive and always friendly and professional. They are one of the most ethical, reasonable and responsive companies I have ever done business with and would highly recommend them.
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