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The UPS Store

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Garland, United States

locations.theupsstore.com
Shipping and mailing service· Business center· Mailbox rental service· Office supply store· Print shop· Freight forwarding service· Notary public· Packaging supply store· Shredding service

The UPS Store Reviews | Rating 2.3 out of 5 stars (5 reviews)

The UPS Store is located in Garland, United States on 5435 N Garland Ave Ste 140. The UPS Store is rated 2.3 out of 5 in the category shipping and mailing service in United States.

Address

5435 N Garland Ave Ste 140

Phone

+1 9726750877

Service options

No delivery

Accessibility

Wheelchair-accessible entrance

Open hours

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Sengoku8999

I'm only putting three stars because only a few times I been to this store, I didn't have issues until...yesterday. To some it may not be a big deal, but it still kind of shook me. The staff I first met talked really fast. Like after I brought in a product to return, he notice I didn't have the amazon bag with me. It was my mistake that I forgot I was suppose to have it to put in the product so i could return it for free without charge. But man, he thought I was in a hurry or something. Told me I got time if I go back home and get it. But then wouldn't let me speak to tell him I couldn't and just spoke other infos about this and that, I couldn't remember what he talked about. I was chill though and I told him I wish I could go back home to get the amazon bag, but couldn't since I had to go look after my relative. But then...he like just kept talking and saying that I got time... Until I just say okay but I don't have time I appreciate the help etc. That's about it. Honestly, that kind of experience was rare and unfortunately don't think I want to go back there again. I assume they do a good job perhaps, but if this explains a lot with all the reviews brought up about this place then I would suggest you read some of the reviews carefully and ask yourself if you want to go to this store or not.

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V

Please do not use this UPS store location (5435 N Garland Ave Ste 140, Garland, TX 75040). There is something wrong with the people who staff this location. It starts with the Manager who starts off by shouting at you, and then ends any discussion by literally yelling at you. It does not matter how simple a question you ask. It seems the response is the same. Today was my second visit to this store. And both visits have been terrible I had gone today to request a prepaid shipping label from UPS. I needed this to have something shipped back to me, and the company I was dealing with required a prepaid shipping label from UPS for sending something back to me. This request was turned down. The staff including the manager made up some policy that unless UPS is shipping a package in both directions, they cannot give a prepaid label for returns. I then went to the UPS store at Murphy (120 FM 544 #72, Murphy, TX 75094). The person there calmly listened to what I needed, and promptly priced and provided me with a shipping label for returns. There are two things that are shocking 1) the staff including the store manager gave me incorrect policy information 2) the manager in which they deal with a customer. If you would like a pleasant experience, please visit another UPS Store location.

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Madeline Rivera

This is the closest UPS store to me. Every time I go in & “Blake” is there, he’s so rude. There’s another nice kid looks to be in his twenties & I never have a problem with him. But you don’t bring a box or the mailer bag it comes with Blake gets an attitude. Amazon says you don’t have to have it so why is Blake being so aggressive about it. Customer service from him is why I took 3 starts away.

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Natasha L

I go to this location because it is closest to my house. I would rather not deal with Blake, especially when he thinks he knows what I want to do before I say anything. I had page numbers on the pages I wanted to fax, but he got irked at me for putting the pages in a different order from how he had them. He seems very \on edge\ and eager to send us to the post office or a mailbox instead of taking care of our mail. Other staff are more courteous and professional.

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J Andrews

People hate on Blake, but hands down he is doing a great job. Blake is on the professional and efficient side of things ; not overly social and perhaps a little curt at times, but always direct. I only go to this store because day in and day out they outperform every other location in the area and my stuff gets to where it's supposed to be.

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