South Pasadena, United States
1107 Fair Oaks Ave
N/A
+1 6267994589
No delivery
I have always had the best service at this wonderful UPS Store in South Pasadena. For more than a few years, I have had a box there to get mail and my packages so that I can be sure all my packages will be received, and the owner Alan and his staff have always been so kind and gracious over the years to me. I am puzzled by some of the less than kind reviews as anyone who goes to this store knows they are one of the busiest stores in the area and have stayed open long hours for all of us due to COVID and the demands it has caused. I am so grateful to them and make weekly visits to get my packages and have always accepted that there may be a line but the lines moves very efficiently. Many people are utilizing their services at this time. Let's be grateful this business is staying open for all of us and doing the best they can under extraordinarily difficult circumstances. Remember these stores are independently franchised and this is a small business (with a big company name) and employs many people. The owner Alan works very hard to run an efficient business and I think their service and care is top notch. Highly recommend this UPS Store in South Pasadena!
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WORST customer service ever. I made a 2:30 pm appointment for a notary on their online system. I arrived at 2:28 pm and was told they would not honor my 2:30 appointment because there was a long line and “these people have been waiting”. I was told to go to the back of the *very* long line. Well... then why did you have me make an online appointment with you at a specific time? You were rude to me when I showed up, and all I did was be respectful of YOUR time and the appointment I made with you. You wasted my time. You took my time and did not honor the commitment you made with your scheduling. If you don’t honor the appointments your own online scheduler makes, MAKE IT CLEAR on your website. UPS corporate, take note please before you lose any more customers. You certainly lost me at this branch, possibly more.
Saw the rudest, most immature and unprofessional boy named Cody pitch a cry baby temper tantrum at an elderly customer because she wanted to purchase shipping. The owner seemed to side with the crybaby, which isn't very cool. Employees should not be allowed to have screaming meltdown temper tantrums in public. Was exceedingly unpleasant to be subjected to. The cry baby should be fire on the spot.
They don’t like to work ....this is the only UPS location I know that won’t accept USPS and DHL packages. Customer service is non existent here. Go to the UPS in Alhambra where they accept packages from other carries so that small business owners don’t have to go to 3 different places to drop off the orders. Stay Away.
The staff at this location was amazing. First time I ever used notary and he was so knowledgeable the young man even offered to make me copies of my documents.
Safest place to have items delivered. Very professional the owner.
If you are receiving packages through the UPS Access Point. Go one day after it’s “ready” to pick up your package. They won’t have it ready for you and you’ll make an empty trip.
I am an Amazon addict. And I am also a serial Amazon returner. This means that for each and every return, I must visit this UPS store to drop off my returns and I am ashamed to say that I visit this location at least once a week. Each and every time I've visited this location the guys (and a Gal) working behind the counter have been super nice efficient. They take my package, scan it, give me a receipt and I am on my marry way. If I need adhesive packing slip pouches they give it to me with no problem.
Deli
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