Foxborough, United States
4 Cocasset St
N/A
+1 8002134561
Wheelchair-accessible car park
We had bought a replacement pedal set for my sons bike and one of the threads was not cut right so it would not attach to the adapter. I contacted customer service and had a response within the day saying they would send a new one out immediately. Less then a week later and it is at my door!! Thank you for such awesome hassle free customer service!! I will definitely be using this company again and recommending!!
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I purchased an elite suito trainer and misplaced some of the adapters that come with it. Todson promptly replied to my inquiry for another set of adapters and sent them right away. Awesome customer service, they will be my first choice for my next cycling needs.
You Guys Rock! Never expected this. Had an issue with my OG U-Lock, after having it for a few months the key would not unlock and the key was jammed. I return it to Todson Inc.and they honored there warranty by sending me a new one. Thanks Much......Jose
Fast, helpful customer service!
I had a bike light that went bad after I had had it for over a year. I contacted Todson support to get some advice on how to fix it or to purchase a part that could get it working again. I didn't want to pay for a replacement. I didn't expect nor ask them to replace it after so much time. Just hoped for a little help. To my surprise, they sent a replacement. Wow! That's great customer service! I will definitely be looking for the brands Todson sells and supports when I get my bike stuff in the future. So cool. There's still some good businesses out there.
Great customer service. Responsive, helpful and thoughtful.
Deli
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