Victor, United States
6327 NY-96
N/A
+1 5852222277
In-store shopping
Car washOil changeRepair services
All I can say is WOW! The customer service this dealership has been able to provide is absolutely outstanding. I myself work for a Dealer in Syracuse and noticed, driving a friend's car she had purchased, had some battery issues etc. Called, spoke to the sales manager Nick, and all I can say is thank you thank you thank you! You went above and beyond 5 stars, if I could give you 100 I would. Not only did they pay for a repair I had to make here, Nick coordinated driving us out a loaner to my dealership, and picked up her car for further repair. Some of the things would not have been covered under any warranty, and they went above and beyond, coordinating picking up the car and dropping a loaner, and we are in the process of swapping them back out now. Everyone involved in this deserves a big hug and a pat on the back. As stated, I work in a dealership, in the service department, and I have for a while. This is just absolutely amazing customer service, and wonderful amazing people to work with and talk to. Thank you so so so much!
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Hey guys, here is another 5-star review! Let me emphasize that this is the BEST DEALERSHIP in the area, hands down. I purchased my Crosstrek here in 2015 after hearing about many friends great experiences. They weren't wrong. There is no pressure for a sale, no BS, no haggling, no shady backroom conversations with the sales manager, etc... It is all upfront, honest, decent business practice. I have also had some service done here. Service department was just like sales - honest and didn't try to get me to have work done that didn't absolutely need to be done. My mother just got a 2021 Outback here and she was blown away at how easy it was. She traded in two vehicles and got a VERY good value for them. She drove here all the way from Buffalo to work with the sales team here. Since I won't name other dealers on this review, I will say that we will never ever go back to the folks over at the the dealership in Buffalo that rhymes with Best Fur!
This was one of the best car buying experiences I ever had. My Salesman knew his stuff and the the product (2021 Outback) is great. I would go back to Van Bortel again and would highly recommend them.
The people at Van Bortel Subaru are friendly and helpful. They allowed my son and I to test ride the car by ourselves. They answered all of our questions and when Kyle said, \we trust our customers\, we were amazed. My husband and I have been Van Bortel customers for years at her Ford dealership. Kitty really makes sure that she hires the best people and passes her values through her staff. We will continue to be Van Bortel customers for life. Thank you for another great car!
After speaking with the salesperson Cody Barkley, he introduced me to Stefanie Northrup, the financial consultant. Both are very warm and friendly, and made the experience very enjoyable. This is my first new car, and I cannot say enough about how awesome it was to go to Van Bortel and buy a car.
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