Vienna, United States
8500 Tyco Rd
N/A
+1 7037614679
DeliveryIn-store shopping
Wheelchair-accessible entrance
Repair services
Great experience at this dealership. We had an incredibly knowledgeable sales person that could explain all the tech in the Model y performance we tested including full self driving mode. Highly recommend it.
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Quick service for repairs. Good customer service.
I would give them negative stars. First, during the buying process there was little to no communication from the salesman. He basically fell off the planet, not answering emails or his phone. We ended up with some random person who was trying to help us in between his own customers. At delivery another random person dropped the car off at my house, which I understand bc of the pandemic, but wow no text or anything to tell me it's delivered?! My kid looked out the window and told me it was here. I had to Google how to unlock the vehicle. Weeks later, I decided to call the DMV to determine why it's taking so long just to transfer plates. They tell me Tesla did not transfer plates but did apply for new plates. How is that possible when I signed DMV documents that are marked for plate transfer. I can't get Tesla on the phone for an explanation and it looks like I might have to pay again to get this straight. I'll never go through this again.
Great to talk to in store, but they didn't pick up the phone when I called
Great dealership. Went for my appointment to test drive a car. Was shown the basics and was on my way in 5 minutes. Came back expecting the typical salesman's pressure and was met with nothing of the sort. Saleswoman was very knowledgeable when answering questions and when my brother and I said we were going to think about it, she happily said well if you are thinking of buying we'll be here to help you. And we went on our way. Spent about a half hour looking over other models and trim packages in the lot and wasn't bothered either. Highly recommend that if Tesla is a car you're thinking of trying out, spend your time at the Tyson's Corner dealership. Truly blew my mind.
This Tesla dealership has awful customer service. They never answer the phone or any emails! We reserved a model Y and paid the 100 deposit. Was trying to close the deal on getting the car but it's impossible to get in touch with them! Their phone just has automated prompts and no matter which channel you go it takes you to voicemail. I left multiple voicemails and sent a formal email to their sales department. Over a month later they never returned the call or email.
This place could actually make more money if they had better customer service. As soon as I walked in I was greeted and asked when I planned on buying a car, and since it wasn't today they told me to just come back sometime later in the week because they were too busy. Guess I'll be going to another Tesla dealership.
VERY AWEFUL CUSTOMER SERVICE! I have been calling for 3 days now and left voicemails to get a call back and I have still not heard back from them. They delayed the delivery of my car because "it wasn't up to standards." Then when did get it the windshield wipers didnt work. Now I get an email saying that they never got the car inspected so I have to go do that in order to get my registration! This is the worst dealership I have ever done business with! I really wish zero stars was an option!
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