Edina, United States
3533 W 70th St
N/A
+1 6129200640
Kerbside pickupDeliveryIn-store pick-upIn-store shopping
Wheelchair-accessible car park
Assembly serviceRepair servicesService guarantee
Had a great purchasing and service experience from beginning to end. Our existing washer crapped out on us, needed a replacement PDQ. I contacted the Edina store and interacted with Chris Baker who knew his stuff. When going though the sales process I really appreciated that Chris wasn't pushing this or that on us. Listened to our needs and pointed out a few options he recommended. I did cross check everything with Consumer Reports and he was right on. What really sold us was when he was actually trying to sell us a less expensive model over the one we came in to purchase. The install team was great. Very polite, efficient, and was courteous of our house. Pricing was comparable to everyone else out there. Sales and install team was way better then anything we ever experienced. Glad we gave em the business. Thanks!
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We had a great appliance shopping experience at Warners' Stellian' Edina location. Chris, our Sales Rep, was very helpful, knowledgeable, and fun to work with. A true professional who goes the extra mile!
Not happy at all. Summer 2020 I went in looking for a washer & dryer set. I had done my research online so I had an idea of the models I was considering... I just wanted to see them in person. I walked into the Edina location & Jonathan helped me out. I told him the model I found online & was considering... he brought me to it & the first thing I asked was is this washer big enough to wash a king size comforter? He told me YES & as a matter of fact he told me in could wash 2 QUEEN size comforters. I assumed this set should be able to wash my king NO PROBLEM then. The only reason why I wanted to upgrade was because I wanted to be able wash my king comforter in an emergency (I have kids & dogs). I just went to wash my comforter IT DOES NOT FIT! I’m livid & that’s the only reason why we bought this set & I verified with the sales person!!!! I should add my comforter is not unusually big... just a normal size. I purchased the LG model # WM3500CW
Carlos was terrific! We explained that we needed zero-clearance fridge doors (so it doesn't get wider as they open), and he not only knew what he had that would work but knew the brand of our 20 year old one. That's the kind of service you can't get just anywhere.
I'm writing this review on a couple of different items. First, we bought a dishwasher there while in our previous house and once we moved, the new owner had some issues with it (it was purchased at the outlet). I sent them my receipt of purchase and they said that Warners covered the dishwasher with no issues and that the service was top notch. Second, in our new home, we recently remodeled our kitchen. We worked with a salesperson who was very knowledgeable and our kitchen would not be the same without him. After a lengthy discussion, we decided on the panel ready dishwasher and fridge and are VERY glad we did. Our kitchen would not look the same without it. Delivery, installation, communication have all been top-notch. I couldn't recommend a place more than Warners.
Warners' Stellian is top notch. We have made a few purchases prior and had great service (compared to competitors). We purchased a new washer and dryer for our new house. After owning/running for 6 weeks, the washer started on fire (belt failed) and filled our entire floor with heavy smoke. Outside of the terrible situation of almost having the fire department come (never run a washer or dryer when not home), the customer service was out of this world. We called immediately, a service technician was sent same day and the washer was replaced 3 business days later. Everyone apologized and was professional. The entire team did the right thing and quickly with no prompting by us for a full and complete replacement free of charge. We had a very terrible and scary situation that was no one's fault and they dealt with it exactly how it should be handled. If we would have used a national chain, we would still be waiting for a service technician.
Great experience from start to finish! Austin, from the Edina store, answered all my questions very professionally and scheduled my delivery within four days!! Text messages kept me informed of the delivery process all along the way. The installers very promt, courteous, professional and very quick at hauling away my old dryer and installing my new one. No mess left behind! I am a very satisfied customer.
We had issues with the installation of our two new appliances yesterday, and I was feeling pretty disappointed with the whole experience, but I submitted an honest response to Warner Stellian's "how did we do" email, and got a phone call this morning explaining the problems and how they could be resolved by them. Warner Stellian had another installer out by mid-morning today and now I'm happy and the appliances work. Warner Stellian's prices might be higher than some big box stores, but they also carry some great brands you won't find elsewhere, and it's worth it to support a MINNESOTA based, family owned and run business.
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