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Social Security Administration-Phone Service Only

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Washington, United States

ssa.gov
Social security office

Social Security Administration-Phone Service Only Reviews | Rating 2.6 out of 5 stars (5 reviews)

Social Security Administration-Phone Service Only is located in Washington, United States on 2041 Martin Luther King Jr Ave SE #130. Social Security Administration-Phone Service Only is rated 2.6 out of 5 in the category social security office in United States.

Address

2041 Martin Luther King Jr Ave SE #130

Phone

+1 8007721213

Open hours

...
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A

Amina Farooq

My experience was great. The lady who helped me was kind, courteous, attentive as well as efficient. She was patient with me and assisted me with everything I inquired about. Excellent service.

S

Shannon Scott

I just got off the phone talking to a young lady at this location, she was very rude and unpleasant over the phone.

M

Margda Pierre

I have been trying to handle a matter with the SSA for about 3years. They have sent letters to me to come to the office and when I go, it’s always overcrowded and a tremendous long wait. When I finally met with a rep, I explained to her about my case which took about 45 minutes for her to comprehend the issue and how it was not my fault. She then understood and forwarded the case to another worker. I made several attempts via phone to reach the other person but was unsuccessful. I left messages on voice mails, with a live person and received no response. However the SSA stopped sending me letters regarding my issue. I don’t trust it. It is very hard to handle business with them over the phone and in person. It is 2020 and they still don’t have processes and procedures to operate effectively. They need a lot of help with their business model and they fail at helping the people in the area. The customer service is poor and everything is poor in what they do. Does anyone know how to file a grievance against the SSA?

L

Latiya Loring

They need to get on ONE ACCORD when it comes to ACCURATELY communicating polices and requirements to customers. The security guards need to focus on SECURING the premises, than assisting customers with help they should receive from the agents working there. They need to have ON SITE WORKING computers available, so customers will have option to complete tasks electronically via the website. They need to ensure the water fountains are WORKING and FLOWING good FILTERED water.

F

Fatiha Robinson

Very rude and unprofessional customer service. They have my records on file but did not contact me. The representative was very short and would not let me speak or discuss my issue. Instead he becomes very irate and would not let me speak to a manager.

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