Annapolis, United States
1705 Annapolis Mall
$
+1 4105710589
N/A
DeliveryIn-store pick-upIn-store shopping
Wheelchair-accessible car park
Always great customer service and friendly faces. I love a little bit of everything you can find for your kitchen here.
like
If you love kitchen gadgets, this store is dangerous to go to. It's well lit, clean and has a variety of kitchen stuff that you probably don't need. I love their selection of kitchen knives. And their William Sonoma cookbook recipes have never failed me. Great customer service and it always smells like there's goodies baking in the oven.
Walked out feeling judged for returning a cooking item that was delivered in unacceptable conditions (gauges over 3 inches long in the shipping box, dents from being dropped, saturated by the rain and left upside-down in the mud). Took the item to the store were it should have been shipped (a kind individual returned the WRONGLY DELIVERED package to me) and instead of kindly exchanging the item I was scrutinized for not giving the item a “chance”. Not to mention after waiting patiently for an Hour and a Half to have the item returned...during that time the employees multiple times told me how the box is well packed and the item “should be fine”...and stood next to me loudly conversing how they were going to simply open the poorly delivered item and place it on the shelf to be sold to another customer who may or may not be buying a damaged item. Simple Unacceptable.
Always a neat stop to browse kitchen gadgets and to try their signature items. This trip was for peppermint bark and bourbon vanilla hot chocolate. It would be nice if they offered a trio of the milk, dark and mini peppermint bark instead of the odd paws, milk and mini combo. The hot chocolate though very fudgy and bourbon flavored had no vanilla notes at all
Like this store. Good quality products. No crowds. Unfortunately no one asked to help us or even acknowledged we were in the store. Certain people reading this will understand why I include this statement. It's a real thing no matter how much some try and deny it.
This is a great location always kept immaculate and the service is impeccable.
The staff is very helpful. They greeted me at the door and they found what I was looking for.
Trash customer service.. this is not particular to this location, but rather to Williams-Sonoma online customer service.
Deli
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