Salt Lake City, United States
152 W Burton Ave Suite K
N/A
+1 8007436697
After the initial install taking more than 4 months to complete we are finally up and running thanks to randy. No thanks to ADT and the extra charges and creepy people who did the initial install and having to sweep our house for hidden cameras. Can’t believe how much we paid and then ADT keeps charging US to finish the install. Would never recommend ADT to anybody.
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They sent Brett over a few days after I called. He wasn’t pushy and didn’t try to up-sell at all and showed genuine concern for my safety as well as kept cost in mind before making any extra suggestions. Everything was installed quickly. He was awesome and has gone above and beyond to ensure everything is set properly and that I feel safe. Seriously great service and genuine employees.
Michael was phenomenal! He helped us get what we needed and didn't press us to do more than that because we honestly didn't need that right now. He helped us every step of the way, was honest and straight forward, kind, thorough, and very knowledgeable about his product and why we needed the exact items we purchased. Absolutely would recommend them every single time!
Worst experience ever. Nothing was as I was told. A supervisor promised my gift cards would come with in 7 days. While filling or the paperwork to get the gift card it says it takes 6 to 8 weeks! On top of that you have to send money to them for them to send you a gift card. Never in my life have I had to send money to get a gift card! The technician was very friendly but failed to mention there were prorated charges until i was on the phone confirming my services. He said I didn't have enough equipment credit to install cameras and suggested I purchase camerasand install them and then I would have cameras. Also I was never told there is a 3 year contract until I was on the phone with customer service confirming my service. I have never been so disappointed in getting services before in my life.
What an awful company lost my apartment and home so I have no place at the moment for their services yet they still make me pay over a grand for the contract I cant use im homeless have nothing left and this horrible company doesn't care
The technicians were very knowledgeable and personable. I know that they wanted to sell me as much equipment as possible but worked with me on scaling down to build an affordable starter system.. Nicely Done!
ADT is the best home alarm system! Very pleased with the service we have received from them. the sales representative and technician have been nothing but courteous and professional to ensure our home is safe and protected. Currently, I don't have anything negative to say.
Deli
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