Billings, United States
450 S 20Th St W #T61
N/A
+1 5619883600
The whole process went well and the phone agents were helpful. The appointment was scheduled quickly and at my convenience. The installer showed up on time and identified himself quickly. He was polite and explained all that was happening that day. He worked non-stop and finished within my schedule. He then went over all features of the system and took the time to go through all our questions to our satisfaction. He cleaned up behind himself and left the area as he found it. The only issue I had was that all the hardware pieces are very expensive and I had to limit myself. They did give a good credit but with the cost of extra pieces, it didn't go as far as I had hoped.
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I was extremely satisfied with the technician that came to my home to install the system. He was knowledgeable, professional, and had great customer service skills. He helped me to pick a system that best served my needs and expectations. I would give him a 5 star rating. I was less satisfied with the sales representative that I initially talked to on the phone. I understand it is his job to sell me a system. He was polite but I found the process to be overly complicated and the recorded messages I was required to listen to were irritating. Nonetheless, I am happy with my system !
Poor camera quality. Customer support won't answer their phone to fix 1/3 camera recording features. Also the control panel lags real bad and have to push several times to get it out of sleep mode. All around terrible quality and no support
For years we have wanted to get a security system, and are thrilled we decided to go forward and get our home set up with an ADT system. Our sales representatives and technician were completely knowledgeable and professional in how they explained our options in getting our home set up with a security system that fit our needs. They then got started and had the home setup and secure in a short amount of time. We love it, and have that peace of mind we longed to have for some time.
It was good. The only thing is I knew what I wanted and what I ask for. The person whom showed up was a salesman and an installer. Not a good combination. As I said I knew what I wanted without any other up sales. Some of my old equipment I have confirmed would have worked and been compatible saving a little money. There was too much you need this you need that kind of thing. All in all the experience was pretty good. i feel secure with the installation.
Mario was excellent!! Phenomenal customer service very professional, and explained everything In great details!!! He's an outstanding example of what ADT should be!!! Thanks Mario .. Marvelous..
The technician/installer was very knowledgable and experienced. He offered a complete analysis of my property and made recommendations/suggestions on how to better improve our overall security inside and outside. He brought to my attention several details which made us much more aware of security issues and concerns.
The ADT representative that came to our home provided excellent customer service. Andy was pleasant and very nice to work with. He represents your company well! Excellent customer service.. Andy - excellent customer service provider.
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