Raleigh, United States
6405 Westgate Rd STE 125
N/A
+19198016454
I have had excellent service with Alder and they have a very friendly staff. In addition, I had several (2) serious carbon monoxide leaks from my heating unit that was detected by my alarm system. This happened during the holidays! It could have ended tragically for me if I didn’t have the alarm system. So, I recommend Alder because most alarm systems do not have the added carbon monoxide detector and it can save your life!!!
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Great Office. Amazing staff. They've done some great things in the office to make sure only the most ethical and caring people are now on this team. Really a family here and each day they try to make sure everyone is a bit safer whether it's that medical button that helps someone who falls, or the fire alarm going off because the kids were cooking by themselves. They look to make a positive impact in someone's life, but also to make sure the most important emergencies never happen. They really look forward to welcoming more and more of their customers into their Alder family and treating them just like that! Would recommend working for and with and inquiring what sets them apart from so many other companies and even offices.
We were previously with Edge....We had battles with them from the beginning. We had alarm problems and it took Edge 3 months to get the alarm fixed. I was told that we would be refunded the 3 months of service. It took the whole three months to get the alarm fixed. While the service person was at our house and rep from Edge came by to see if we were pleased with their service. He said the key pay was outdated and needed to be replaced - at no charge. He stated that as confirmation that we received the keypad we needed to sign sign his tablet. Jump ahead to Sept. when we received a notice that Alder would not be our new alarm company. When we contacted them to let them know that our contact ended in July and that Edge provided us with service until September. They also gave us a quote if we wanted to continue their service WITHOUT a contract. They said we had signed a contract for another 5 years. We disagreed. They produced a copy of my signature for a five year contact. The Rep - LIED!!!! The signature I gave was for another contract for 5 years. The form we signed was not confirming that we had received the keypad to fix our system....It was a 5 year contract. Alder is holding us to this contract and stated that they would cancel the contract with a charge of 1700. We were told "You can refuse to pay but we have your signature and that will hold up in court." We now have another 5 years to a crook.
Stay far far away from this bunch if crooks. Canceling service is a nightmare. After 30 minutes on the phone and 3 people still gave to get a email sign it and get back to them. You can buy a system fir half their charge, and with a lot more options. You have been warned.Notuce all 4 and 5 stars are at point of sale. All customer service reviews are 1 star
DO NOT get yourself locked into a 5 year Alder contract. You can cancel it, but must pay 90% of the remaining dues. Can't just return the equipment... You are locked in even if you move... ABSOLUTELY NOT WORTH IT
Yusuf is a excellent representative, he worked his works and satisfied me to get installation
I would NEVER have this company to represent me or my home. My parents are deceased and you continue to debit this account on a EMPTY HOUSE. NO NO NO...IN DEATH YOU EXPECT MONEY....ON A SYSTEM THAT DOES NOT WORK BECAUSE THERES NO POWER I WILL SEE YOU IN COURT.
Xiergn Lewis was an excellent Representative of the company, he has a bright future!!!
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