Ann Arbor, United States
6920 Jackson Rd # C
N/A
+1 8006337114
Very helpful. Always open when I drop by, although it's only once a year for salt. Every 18 months if I need filters. Wouldn't go anywhere else. Hope the other guy didn't buy a third filter. The system has three cartridges, 2 filters and a bladder. I replace the two every 18 to 24 months.
like
Went in to pick up filters for my R/O system. The store closes at 5pm durring the weekdays. This makes it hard for working people who work till 5 pm. I had to make a special trip on Saturday to get the filters. The guy at the store pulled up my account to see what filters I have bought in the past. He got two filters for me. I asked him if it was three filters. He said no, it was two. I went home to replace the filters. Guess what, it was three filters. I tried to stop by after work one day. I got to the shop at 5:04 pm. I knew I was four minutes late. There was a customer inside. I was happy I could get the third filter. The door was locked and the guy at the counter ignored me. I guess I will need to make another special trip to Ann Arbor to get my third filter. Moral of this comment. Weekday hours suck for people who work till 5pm. Think of this before you have a Kinetico system installed. This is also a problem trying to purchase softener salt.
I do not know how they stay in business! They don't answer their phone or call back if you leave a number. We went with a different company, one that actually cares.
Very helpful and service oriented.
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