Lake Oswego, United States
17642 63rd Ave
N/A
+1 9713509414
We received a very fair price quote from Apex for an excellent product. The information presented was easy to understand and well formatted. The triple pane, locking and safety features, as well as an attractive facade were all pros for us. Once we decided to replace all the windows and a sliding door in our home, the communication with Cody and the office staff were very prompt and straightforward. Customer service was a very enjoyable experience. There were a few production hiccups along the way with pandemic delays and a few pieces that broke in transit, but we are very understanding that these things happen. Once the product arrived, everything was installed quickly and with care. Our installer Tino and his crew were fast and efficient and had excellent communication. We have received a ton of compliments from neighbors and the windows have dramatically increased the aesthetic of the home.
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I had multiple window replacement companies give me estimates, and some were crazy expensive. Apex showed me a very nice product (the only triple pane) and quoted me a very reasonable price. I signed on the dotted line and a few months later my custom windows were installed. The installers were friendly and courteous and did a great job installing all the windows. They look great, work flawlessly, are easy to clean and keep the house cool in the summer and warm in the winter. I couldn't be happier with the company or the product!
I would not recommend this company. I used apex to replace all the windows and sliding glass doors in my home. When agreeing to move forward I was told that I could expect the windows to be delivered/installed likely within 6 - 8 weeks, maximum 10 - 12 weeks as stated in their contract. Apex kept delaying the delivery and I felt like I had to always keep pushing them to get the windows. They had collected a large deposit from me when I had initially agreed to move forward with the project so I had no choice but to just continue to wait. The windows were finally delivered 19 weeks after I ordered them resulting in having to get them installed in the middle of winter. The installation team was decent but I could tell they were obviously lower-end sub contractors. They didn’t bring a portable toilet, which wouldn’t be an issue for me except the group was always needing to use the bathroom - roughly 10 times a day. Overall I’ve been disappointed with the customer service. This company couldn’t maintain the time frame they referenced in their own contract, the company feels very disjointed. For example the sales reps in Portland promise one thing but then say they have no control over the delays when things get off track with their manufacturing plant in Ohio. Apex offered nothing in return for not being able to deliver within the time stated in their contract. Also, the order had the wrong hardware for the screen doors I ordered, so here we are in February, over 6 months since the project kicked off and it’s still incomplete. Overall, a project that should have been relatively hands off for me has been a big headache and time consuming to manage and monitor. Company’s that just sub everything out and lack the internal structure, communication and logistics planing needed for projects like this should evaluate whether their truly able to deliver on what they say to prospective clients.
We are absolutely happy with our new Insignia windows. We noticed the difference right away-our house is warmer just in time for winter. The installation crew was friendly and professional and left the work areas completely clean. We would recommend Apex Energy Solutions/Insignia Windows to everyone.
We recently had our windows replaced by Apex and we are so pleased with the results. Our old double pane windows have been replaced with great quality triple pane windows. The salesperson brought a sample window for us to touch and see, which really sold us on the product. I especially love the double hung feature, which makes for easy cleaning & air circulation. We like the versatility of the panels which open both sides, left & right, or top & bottom. The workmanship was on point too. We are yet to notice any significant energy savings, but are hoping it becomes apparent in the coming months. If you are in the market for new windows, you may want to consider this company's services and their quality product.
We are so happy with our new windows from Apex!! We just had all the windows (11) replaced in our house. After 40 years the seals had broken, and our windows were leaking dust and air. It was about time! We had looked on and off for about ten years, and always stopped short of an actual bid because we either didn’t like the approach, the appearance of the windows, or the pricing. This time we were so ready, so we talked to the salesman who dropped by our home. We’re fairly hard-sell, but were pleased by the presentation, wowed by the appearance, and the price was right so we went ahead. We replaced the old windows with beautiful resin high-efficient triple-pane windows. After looking at windows on and off for the past 10 years or so, these were the best-looking, best price, and highest energy-rated windows we'd seen. They reflect 94% of UV rays, reduce noise from the outside, and although we're just heading into the cold-weather season so can't watch the energy savings, yet, it has to be far greater than in previous years. We received no high pressure sales tactics (a first for us) and all our questions were answered. We got to look at and handle a sample window of the same color and type that we chose before making our decision, which I really appreciated. The style of windows we chose were a mix of mostly casement windows (which open both from the top down and bottom up), and those tilt open for cleaning, and two sliders (which open left to right and right to left. Each window comes with a screen, and the screens remove easily. The builders cleaned up after themselves at the end of each day, and were extremely careful of our gardens and house, and then came back twice after they were finished to do a few touchups and check on things. We couldn't be happier, and highly recommend Apex for window replacement.
We purchased our home a few years ago and since that point the number one renovation need has been new windows. We have spent considerable time looking into different window companies. When we met with Apex we were so impressed with the professionalism, design, quality, and price point of windows that we made the purchase on the spot. We had Apex do every window in our home including an additional sliding door. The windows arrived in a timely manner and the installers were very skilled and detail-oriented throughout the process. Not only have the windows given our home a new modern feel, they have been life savers in the heat this summer! We’re looking forward to the protection they’ll provide from the cold this winter as well! We recommend Apex to those in the market for new windows. We are extremely happy with the finished product. A friend who was over the other day summed it up. “Your windows really transform the look of your entire home!”
Our 20 year old windows quit on us! So many of our windows were foggy, dark, and drafty. Apex did an AMAZING job replacing them for us! The benefits of replacing them have far exceeded my expectations. Not only can we see outside, our rooms stay warm when we use our heat, cold when we use our AC, there is more natural light in all our rooms, and more ventilation in our bathroom. I am so happy with the work! I would recommend Apex Energy Solutions to anyone looking to replace their old windows. Plus... 10 years ago, our daughter fell out an open second story window. These new windows have child protection stops that give us the choice to only open our windows a little bit. The peace of mind this gives me is priceless! We love our new windows!
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