Appleton, United States
607 W Northland Ave
N/A
+1 8007721213
On December 30, 2020, we called in to inquire about updating my wife's social security card to reflect that she is now a naturalized citizen of the United States. The gentleman said she needed to send in the original certificate of naturalization and my original drivers license as well as an original birth certificate. He gave me a timeline of about 8 days to get these originals scanned in and sent back to me. It was based on this conversation that she decided, she will update her Social Security card first before applying for a passport as the timeline was long but manageable. We mailed in the application along with the documents needed (original Drivers License, Certificate of Naturalization, Birth Certificate) on December 31, 2020 via priority mail. The local office received it on 01-04-2021. Our issue is based on the timeline given in the initial phone call, I should have had my originals back by mid January. As of 01-25-2021 I received my updated social security card, but as of 1-28-2021 have yet to receive original documents back! This is the EXACT OPPOSITE of what we were told would happen. We called in a few more times since mid-January. we were told they were sent out. Replacement cost of a certificate of naturalization is 555.00, plus biometrics and what seems like a very lengthy process. Being without a driver’s license for a month is completely unacceptable. How does SSA think they can create this type of hardship and then be so callus about it. We were hung up on today by them after we stated we will file a formal complaint. No good bye, no can I help with anything else, just a hang up. We were polite and have been on every call. We have been more understanding as well do to the pandemic, but we have to do this all again for our daughter. We will apply for passports first if we ever get back our originals.
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I applied for a name change on my ss card after my wedding. They returned all my documents after 2 weeks. Its now been 5 weeks and I have not received a new card. I have called 4 separate times to try to get an answer and each time nobody can give me an answer. Each time they also agreed to call me back within 24hrs ...no calls back. This is beyond ridiculous at this point.
Called on the phone to see if I could get a replacement ssc, understanding the covid situation going on, requested if there was anyway to obtain some sort of physical form or if there was an availability for schedule a face to face to get it done and was instantly denied and told to go through via mail, frustrating, and rude about the situation unfortunately, thanks Carl and the US ss administration.
Gentlemen who helped me was very helpful and made sure i knew what was going on. He informed me how he was there to help me and made sure i had a few good stories while i waited.. thank you for making my dreaded trip a lot better!
Social Security Office - Nice people, helpful people. They made something that could have been very difficult super easy! Thank You!!
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