Atlanta, United States
2030 Powers Ferry Rd Suite 410
N/A
+1 8007435915
Very professional with great service. They really try to protect your home and family!
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The installer was very good! He was able to explain the system and operation very well. When he left, I felt certain we have installed the top system available. Brian knows his stuff! I would appreciate it if you could now refine the response time of the teams of first responders should I ever have that need for your system to beckon them. I would have preferred to have a system with both interior and exterior cameras being recorded, but the cost is prohibitive. You MUST get the costs down!
I regret contracting with this company for 3 years and I would not advise anyone else to do so. The deal sounded good over the phone with the sales rep as they made it seem as if you're getting some A deal. After installation and you're on the hook for 3 years, the facade is revealed. I was told during the sales call that I would receive a free smoke detection device. I didn't get that. That's fine considering the unit already has a smoke detection device, but it would have been nice to have acknowledged that or perhaps given something in place of that, such as a camera. I was told that I was getting a 250 credit to use and I could pick anything off of the truck to use this credit towards purchase. That didn't happen. I was also told that I was getting a 100 visa gift card. Great. But I wasn't told that I had to send in the information via U.S. mail and pay a fee to get it. Why would I pay for a \free\ gift card? This business transaction speaks all types if misrepresentation. Now the technician was awesome, so I don't blame him for the sales stuff. The tech was thorough, friendly, and knowledgeable hence the one star. Overall, this was a terrible business transaction. One of the worst business transactions I have ever encountered. Do yourself a favor and get a DIY system like I should have in the first place.
They totally misled me regarding the rate& activation fee.The monthly rate was more than double when the technician came & showed me the actual rates...SO PLEASE DO NOT GO WITH PROTECT YOUR HOME COMPANY. CALL THE ADT CUSTOMER SERVICE DIRECTLY.
I felt Misled on cost of equipment but later discussed with CSR and felt much better about our service plan. The technician was very helpful and professional. Answered all questions and didn't rush us.. Very satisfied..
Deli
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