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Bertera Subaru

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West Springfield, United States

berterasubaru.com
Subaru dealerAuto brokerAuto repair shopCar dealerUsed car dealer· Subaru dealer· Auto broker· Auto repair shop· Car dealer· Used car dealer

Bertera Subaru Reviews | Rating 4.2 out of 5 stars (5 reviews)

Bertera Subaru is located in West Springfield, United States on 499 Riverdale St. Bertera Subaru is rated 4.2 out of 5 in the category subaru dealerauto brokerauto repair shopcar dealerused car dealer in United States.

Address

499 Riverdale St

Phone

+1 4137344964

Service options

In-store shopping

Offerings

Oil changeRepair services

Open hours

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A

amber castle

Bertera Subaru of West Springfield was the best option I could’ve ever made when purchasing a new car. I had been browsing an app to get an idea about a car in mind and about an hour after inquiring about one of their vehicles I was receiving a call from Ashley to help me make an appointment to view it. I then worked with Frank in sales and he made the experience wonderful; even with hiccups along the way he continued to assure me that we were going to make the purchase happen one step at a time. Tom was also an awesome and professional addition to the team that helped me when closing my paperwork. The atmosphere is very welcoming and everyone is ready to help with whatever you need. I appreciate all of the help and kindness from the team, thank you guys so much!

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Francine Bell

We were pleased with the excellent quality and service at Bertera Subaru in West Springfield. Joe Bucko was the sales associate who helped us with the lease of our Subaru Outback. Joe was extremely helpful, answered all questions, and was a pleasure to deal with. Bertera gave a fair allowance for our trade-in and was competitive in their pricing for the Outback. Ashley Lewkowicz was our finance person and explained everything as we went through that process. This was by far our least stressful car buying experience. Thank you Bertera Subaru, particularly Joe and Ashley

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Cathleen Lisk

I really want to thank Bertera Subaru of West Springfield and specifically Brittany in the service department. They did an excellent job when I needed service on my car this week. I had previously had a negative experience at another dealer when I reported that my brand new car kept dying. The other dealer really made no effort to help me or make sure my problem was solved, only replacing the battery after I insisted. Their lack of help led me to get stranded in the freezing cold once again this week with yet another dead battery. However everything changed once I went to Bertera of West Springfield! I came in 30 minutes before close after getting a jump and Brittany was so kind, immediately offered me a loaner, and told me they’d do a full parasitic draw test. Brittany kept in touch with me throughout the week and was very helpful. Bertera of West Springfield identified a parasitic draw from my starlink system and quickly replaced it. Just a wonderful experience - great customer service and thorough efforts to fix the problem. Thank you! I will most definitely be back!

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michael rosado

A couple of days ago I walked in to Bertera Subaru and in only one hour I was walking out as a brand new car owner. My seller, Frank, did an amazing job as well as the Finance team, they treated me professionally and with worked miracles to get me approved. I'm in love with this car, it's an Impreza Hatchback, it feels excellent on the road. Again thank you to Bertera Subaru and to Frank for helping me out.

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Leila Rollins-Cohen

My previous car died right after the pandemic began and I was NOT looking forward to buying a new one. After putting it off for three months, it became clear that I needed a car with air conditioning. Initially I went to a subaru dealership closer to where I live (in Amherst) but they didn't really have anything that caught my eye. I also felt like because I wasn't there to purchase a new vehicle, I wasn't a huge priority to the salespeople. I left that day feeling somewhat discouraged. I decided to check out Bertera in West Springfield with my dad the following day. I had seen a few pre-owned vehicles that fit my needs and I'd had a relatively okay experience years ago buying a car there. The minute we walked in, someone greeted us and summoned a salesman, Johnathan. He took one look at the list of cars we were interested in seeing and grabbed the keys and off we went! Overall we looked at nine different vehicles. Not once did I feel pressured to make a decision or to look at something I wasn't interested in. When I found the car that I would end up purchasing, taking it for a test drive was an easy process. Once I'd decided it was the car for me, the rest was simple. Left a small, refundable deposit, as they were going to re-do the air conditioning before I took possession. This was on a Thursday. By Monday, my car was ready to go! Two days later I was able to get the registration and the inspection (I LOVE that I didn't have to navigate the registry myself, they took care of it all) and Johnathan even threw in a set of floor mats. I was DREADING the car-buying process and was delightfully surprised by how painless Bertera made everything!

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