Bethesda, United States
10221 Old Georgetown Rd
N/A
+1 3015304443
Over the past five years, I have used Willie's Shoe Repair for keeping my Birkenstocks in tip-top shape annually. Most recently, I delivered an oil-splattered pair of Uggs (don't cook in Uggs) to Willie, and he managed to get oil stains off of the suede. He was communicative, responsive, and he managed my expectations well -- and I was so pleased with the result!
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BEWARE!!!! I normally do not write reviews but this experience has compelled me to inform others. This cobbler, Willie, is not ethical in the least bit. If I could give him 0 stars I would. I asked him if he could repair the heel on a single shoe and to add tips and soles. He said he could do this. When I went to pick up my shoes, the photos describe what I received in return. He literally destroyed BOTH heels! My shoes look WORSE after he worked on them. To add insult to injury he painted the soles a hideous shade of green that was not there before. I tried to reason with him and he acknowledged he should have waited for me to determine if the paint matched and that he actually could NOT fix the heel. Despite this he stubbornly defended his sloppy, poor work and bad choices. I don't see how you can operate a business and brazenly refuse to refund a customer for your mistakes! This guy is not professional at all. He is unreasonable. He also tried to tell me that he works on shoes over 12,000 ( insert eye roll) and designer shoes, what does this have to do with anything with quality craftsmanship and customer service? The pictures says it all. If you want to entrust this person with your valuable soles, you've been warned.
I brought in two pairs of cowboy boots I thought were a lost cause (one was extremely tight & narrow, and the other’s leather was torn up across the ankle). Willie did a beautiful job patching & refurbishing the torn boots, and he stretched the small ones multiple times— until they were perfect! Willie is a true craftsman, and I’ll definitely be back for any future shoe/leather repairs :)
Quick and professional! My shoes needed a small repair and they were returned to me in beautiful condition for a reasonable price! I will come back here if I ever need shoe repairs.
Reasonable pricing, great work, convenient location,flexible schedule and friendly staff
Deli
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