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Dick Van Dyke Appliance World

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Bloomington, United States

appliance-world.com
Appliance store· Air conditioning repair service· Appliance repair service· Microwave oven repair service· Refrigerator store· Washer & dryer store· Appliance parts supplier· Grill store· Refrigerator repair service· Small appliance repair service

Dick Van Dyke Appliance World Reviews | Rating 4.4 out of 5 stars (5 reviews)

Dick Van Dyke Appliance World is located in Bloomington, United States on 1611 Clearwater Ave. Dick Van Dyke Appliance World is rated 4.4 out of 5 in the category appliance store in United States.

Address

1611 Clearwater Ave

Phone

+1 3098278300

Service options

Kerbside pickupDeliveryIn-store pick-upIn-store shopping

Accessibility

Wheelchair-accessible car park

Offerings

Assembly serviceRepair servicesService guarantee

Open hours

...
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P

Paige Demblon

The sales team was so easy to work with and made our first experience wonderful. I have no complaints on their end. But the service department is another story. Weeks ago we called about a horrendous odor from our washing machine that filled our entire house yet they told us it was just the seal and they wouldn’t service a cleaning. It continued to get worse and called again and finally got an appointment scheduled for over 2 weeks out. That was scheduled for yesterday which we got a snow storm. Reasonably they were not servicing due to the inclement weather but when rescheduling, they made no exceptions for people that needed service done, and pushed us another almost 2 weeks out instead of fitting us in any sooner. I will not ever pursue buying from them when the warranty doesn’t matter because the service will be done elsewhere that won’t push you out over a month without use of your appliance. When you buy from them, you sure don’t get the whole store!

A

Andy M

I purchased a washer. Was told for x dollars I would get a warranty covering the washer. Washer breaks two months outside of manufacture warranty. Call DVD store tells me one thing is covered. Tech shows up tells me another thing is covered. Tech was here Monday at 9:00am. It’s now Wednesday at 3:00pm and still haven’t received quote for the price of repair. Call the store push option for repair sit on hold for 3 minutes get no response. Call back and push option for sales someone immediately answers and transfers me to same line where nobody answers. Call back ask for a manager. Guy says he’s the sales manager but knows absolutely nothing and is zero help. Transfers me to someone in charge of customer service. They inform me that they can’t quote me the price or any details only the tech who was here can do it and they can’t get a hold of him but will have him call me. I basically wasted the money on the extended warranty bc it was sold under misleading details. I can’t get my diagnostic fee back because they claimed he did his job, which he didn’t since the quote to repair is part of the diagnostic fee. So I’ll just be sitting here waiting for who knows how long to hear who knows what. They wonder why chains are dying, this is why.

L

Linda Schmitt

Great customer service and selection with competitive prices! Knowledgeable staff and we were able to schedule a quick delivery.

B

bob stevens

The refuse to let you talk to a store manager. A tech was out to diagnose my broken appliance, after waiting 48 hours I tried to get a hold of the tech to get a quote and was unsuccessful. I tried to call the office to get the quote and they stated only the tech can give the quote. When I asked to talk to a store manager they refused to let me. They told me he would not be able to help in any way. They told me that the tech is in the field and when he is done he gets to go home sometimes as early as 3:00. It's now going to be over 72 hours before I even get a quote, that is if he decides to call tomorrow. Then after they order the part, and get me on schedule I could literally be without my washer for over a week. Every single ad, every single commercial says they have the best customer service, when you can't find a tech after 3:00 and they refuse to let you talk to anybody of authority it's far from the best customer service, its far from even good customer service. Will not be back and I encourage you to read the other negative reviews on google, yelp, and other platforms so you can see how they truly treat customers that try to use their services.

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Lauren Wtorek

Colin has given me great help so far! Helped me to decide which dishwasher to purchase and the benefits and negativities of others. I am able to get it delivered to my house quickly! After that I can let you know how the delivery goes

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