San Antonio, United States
18720 Stone Oak Pkwy #113
N/A
+12104904522
I wouldn't even give the “Cake Shop” one star. I came to the cake shop excited, because it was convenient and in the area, mind you I didn't look at the reviews. (Lesson learned, now I know to look at reviews.) I bought a cake for my daughter’s birthday; mind you I was so excited because she was coming down from Dallas to celebrate her 25th birthday. The guest list was large and I wanted everything to be perfect. I was WRONG! I did not get what I ordered. The cake looked nothing like the picture I showed them. I understand it probably was a hard cake to make, but to tell me you can make a cake that looks like the picture and it come out completely different is beyond ridiculous. I called and left a couple messages for the manager or "owner" to call me back, but I never received anything. I sent emails and guess what, NO RESPONSE. The only nice cakes apparently are the ones in the shop! I really don't know how they are in business if: 1. They don't know how to bake 2. They don't have any customer service I do not know how to bake but I can tell you this, if you are going to pay 200 PLUS for a cake and you want it to come out crappy it’s better to go to HEB to get a cake made.
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This is the worst place to order a cake from no one knew how to properly take my order for the cake I want for my son's birthday party. It took over an hour to order the cake then two weeks later I receive a phone call from Katie the "manager" saying that they could not make my cake for the price they gave me which I had already paid. So my bill went from 110.00 to 250.00 to make the cake. Katie has the owner call me this is all five days before my son's birthday. Jose' the owner called me stating that my ordered was going to be cancelled four day's before my son's birthday. The owner after having a conversation with him felt that I ordered the cake wrong and that there was a misunderstanding. A 140.00 difference and to either pay or cancel the order. So do your self a favor and stay away.
I ordered a cake from this bakery for my wife's birthday party. When we cut the cake we discovered that the cake was over cooked and bland. I would not recommend this place because your guest will be eating burnt bland cake. I was so embarrassed and upset at the same time because my guest ate pieces of the cake before my wife and I were able to eat a piece. I will never frequent this place again. Do not purchase a cake from this place.
great cakes never had any issues with my cakes. they have always been delicious.
Thank you everybody for the WARNING! im shopping around for a nice, tasty, beautiful cake. These people definitely lost my business! !!!!
I have called the cake shop a few times to get pricing and the lady that works at the on in Stone Oak is always RUDE! I went to the store today to look at samples and once again she acted like I was a huge inconvenience to her. She didn't give the time of day to explain what I was looking for and was unwilling to even show me samples. I will never do business with the cake shop and I will be sure to tell my friends and family the same.
I ordered a cake for my parents thirtieth anniversary, the 30th anniversary is supposed to be pearls and so of course when I pick up the cake it's missing the most important part the pearls!! Called the store to tell them they ruined the whole anniversary and the lady was very rude and didn't want to help
Were To Start! First all I Have never done this before I never do REVIEWS, but I had to SHARE! My Sons's 1ST BIRTHDAY we ordered a super hero cake, I was so EXCITED. I had NEVER ordered from this place before but I LOVE CAKE BOSS and saw This placed appeared with him. So this mom decided it was a good choice to go with. How WRONG I WAS!!!! THE CAKE WAS A MESS! the characters were cracked and were all placed wrong. The Cup cakes we got you could not even tell what the symbols were! Lets not forget when we cut the cake it fell to pieces!!We Served CRUMBS!! Needless to say I CRIED! My husband decided to call the ownerto tell him what happened and our experience and this is what he said... " I REVIEW EVERY CAKE THAT COMES OUT OF MY SHOP AND I DON'T REMEMBER A SUPER HERO CAKE BEING MADE" Hmmmm What does that tell me!....... He stated " LET ME SEE PICTURES SEND THEM TO ME I WILL INVESTIGATE AND GET BACK TO YOU" So we sent him a few pictures of the cake!! GUESS WHAT?? He is ignoring our calls, he does not even have the *&%! to call us back!! At least tell us something!! Now im having to plan my daughters 15TH BRITHDAY and is going to choose very careful who i go with this time around! Horrible Customer service!!
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