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CareLinc Medical Equipment & Supply

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Ann Arbor, United States

carelincmed.com
Medical equipment supplier· Oxygen equipment supplier· Medical supply store

CareLinc Medical Equipment & Supply Reviews | Rating 4.5 out of 5 stars (5 reviews)

CareLinc Medical Equipment & Supply is located in Ann Arbor, United States on 3820 Plaza Dr #1. CareLinc Medical Equipment & Supply is rated 4.5 out of 5 in the category medical equipment supplier in United States.

Address

3820 Plaza Dr #1

Phone

+1 7348824390

Accessibility

Wheelchair-accessible entrance

Open hours

...
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Steven Coutoumanos

Make a long story short, the staff is great: efficient, friendly and highly trained and professional. Above all Kyra helped me like I was her family. My rx was sent to them this morning and she moved persistently to help me. I am going to pick up my cpap now. Then she called me to inform me that I need to contact my doctor to get the settings changed on my new cpap. She went above and beyond. They’re all great there. I’m grateful.

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Scott C

They now call you from an untitled/unlisted 888 number about supply refills (even on the weekends). The automated system asks for your personal information immediately. I’m not giving my birthdate to a random, unlisted machine. So I looked up their number and called customer service. I asked them to take me off of the call list. I then asked to be connected to the people that would refill my supplies and was told they’re closed. How is it ok for them to bother me on the weekend but it can’t be reciprocated? It’s a poor business practice to have a machine auto dial people in my opinion. Med equip never did this before Care Linc bought them. I’ll be looking into other suppliers and consider a switch.

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J Z

Update: A corporate head called me and they really want to address the issue. They helped me right away with my technical problems and gave me the full story on things. If I don't update this review in the future, that means they have addressed everything to satisfactory... but I'm glad they responded and will try to fix things. Don't get me wrong... the customer representative, especially Kyra, is GREAT! They really care about the customers and try to be fair to us... but the company is just horrible at investing in everything else. Their technology is horrible (machine's like fossil) and their inventory is full of equipment that's less durable than what you'd find elsewhere. The worst part is the technicians are SO BAD with communication... not only that they seem to always brush me off whenever I have some problems. They already gave me a second machine and absolutely will not admit that they haven't updated the firmware (software on the hardware) on my machine so I'm missing a few of my favorite features. I'm seriously about fed up with this company and their techs who just don't communicate with me. I literally have to chase them down at least 3x if not more just to get them to call me back... and this was BEFORE the pandemic... either CareLinc is not getting enough of them or they have a horrible culture with their techs.

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Micah Kendricks

My daughter needed a nebulizer an kyra referred me to careLinc she also reached out to my daughters doctor to get the prescription and to get things ordered and shipped out. The nebulizer came within two days she also followed up within those two days to make sure I had received everything an to make sure everything was working. Excellent customer service.

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keke2719

My experience with the Ann Arbor office was pleasurable. The customer service I received was excellent. The representative name was Kyra and she went above and beyond to make sure I understood everything and would receive everything I needed.

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