Carthage, United States
904 W Central Ave
N/A
+1 4172379416
I made the mistake of paying for another sweep a couple weeks ago who was here and gone in under a half hour. I was shocked at how much stuff came out of my chimney after it had been “cleaned” a short time ago. Very happy with my experience.
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I think I'll be having another company come out from now on. The guy they sent was an hour late from the appointment time and didn't feel the need to communicate that this would be happening. He seemed generally confused most of the time, didn't clean either of my chimneys which is what I had him come out to do, and apparently didn't have the equipment to do the inspection that was needed, so he couldn't really see anything without a camera. He also left in the middle of his inspection because his flashlight needed batteries. This house is new to me so I admittedly didn't have documentation of the chimney history which he also didn't seem to approve of (sorry). He did knock some birds down, and left a dead one sitting in the fireplace for me. In the picture shown he actually had that metal rack out and placed it back in on top of the bird. He told me about another customer that had complained about him which was really not professional and not necessary. Didn't do anything aside from telling me not to use them, charged me 100 which I gave him, seemed like the easiest way to get him to leave. Really just a lot of little things adding up that did not instill me with confidence in this company, and on top of that I didn't even get the chimneys cleaned out to even be able to see what might be a problem or what to do from here to get them working. He did say that they'd try to call me back with more information because he couldn't really tell me anything for some reason, and to call him in a couple weeks if I don't hear anything, but at this point I think I'd rather have someone more professional look into it. Something about the whole experience just didn't sit right. Will give 2 stars rather than one because he did at least look at the chimneys and explained a couple things about them
Janie came out to give me an estimate. I wanted to move my woodstove to the other side of the house. She looked up the specifications and we both came up with the conclusion that it should stay where it is. My husband will be so thrilled! (He likes it where it is! ) She was also concerned about safety. She was very knowledgeable and I appreciated her honesty. I will call on this company again, if I need something.
I was very pleased! Janie was very kind, professional, and informative! I will DEFINITELY be using their services again. And I will highly recommend them to anyone that needs help with cleaning or repairing on their fireplaces and wood stoves
This is the second time I have used them. They have always been helpful and stayed in contact. They have made suggestions without being pushy
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