Celina, United States
1060 Preston Rd
N/A
+1 9723821919
Reached out today for advice on managing our pool during this unprecedented weather situation. I was promptly contacted by the owner of Hauk Custom Pools, Robby Hauk and received the guidance I needed. Thanks so much for the quick response! Brenna Rose
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My pool filter tank developed a crack in the bottom housing and began leaking water. I dropped into the Hauk Service department and was met by Ashley. She was very friendly and went out of her way to make sure I had a great customer experience! She ordered the parts I needed and they arrived sooner than I had expected. Ashley has GREAT communication skills too, as she responded to my messages and emails without hesitation. She provided “over the top” customer service!
As mentioned in another review, NEVER ok any stage and hold payment until you are satisfied 100%. Don't let them (Robby) talk you into thinking it can be fixed later. Later will come and they'll say it is too late. HOLD YOUR MONEY! All I see in my pool are mistakes they refused to fix. I still enjoy a swim, but I wouldn't mind moving and starting over with another pool with the experience I gained with my first one.
Hauk Custom Pools came recommended but I never had the chance to see if they would live up to the recommendation. After weeks of trying to reach them I have given up. They do not answer calls nor do they return messages left. Not a very effective way to run a business.
**Update** Hauk Custom Pools finally came out today and addressed our last remaining issue that we’ve been trying to get fixed since early March. The end result is a beautiful product and one we are proud of. Elegant and modern (which we wanted) design and the main build construction timeline of the pool was approximately 7 weeks.
Deli
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