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MAP Communications, Inc

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Chesapeake, United States

mapcommunications.com
Telecommunications service provider· Retail· business to business service· Call center· Telephone answering service

MAP Communications, Inc Reviews | Rating 3.8 out of 5 stars (5 reviews)

MAP Communications, Inc is located in Chesapeake, United States on 840 Greenbrier Cir. MAP Communications, Inc is rated 3.8 out of 5 in the category telecommunications service provider in United States. \"MAP

We are an employee-owned, US-based provider of 24 hour telephone answering services, virtual receptionist services, and customized call center solutions.

Businesses large and small in many different industries across North America trust MAP to professionally handle their phone calls and provide stellar customer interactions. We have been dedicated to call center excellence since 1990, and we operate on proprietary call handling technology so that we can create customized phone answering service plans for each client.

Our virtual receptionist services are available 24/7/365 to ensure callers always have a friendly, helpful representative to speak with. As an employee-owned company, our success is directly related to the success of our clients, which is why we are 100% committed to the customer service experience.

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Address

840 Greenbrier Cir

Phone

+1 8009559888

Accessibility

Wheelchair-accessible entrance

Open hours

...
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B

Bruce Laybolt

I am not surprised by the customer reviews for this company. I was an employee and had a problem with HR. I submitted my complain to VP of call center operations. I was contacted by the CFO of the company who is highly unprofessional and tried to intimidate me. he tried to degrade me as a human being by saying that I am just a moot for the company and that in his opinion that my complain was unfounded and was not going to be looked into (favoritism). I advised I was going to be making a complaint with the Canada Revenue Agency (yes they have Canadian operations) I was told by the CFO to \knock my self out\. This company does not care about there employees. They treat them as if the company owns you and you have to bow down to them. They seem to forget that employees perform a service for them and are not owned. They don't care how their employees feel. They over work you and under pay you.. you have to fight for what is right. If they don't like you they try to make the job as hard as possible for you so you will quit. They tell you there is rules to follow even though there upper management does not follow them. When they met with the Canadian colleagues they made a bunch if false promises and did not follow threw. there wedsite says that they offer a good service for whistle blowers lines but yet they don't have one for there company or if they do they don't advertise it to the staff. They only give the bare minimum breaks that they are required to by law. If you reach out to them for work or they contact you I would run as far away as you can.

6

656 sports and things

I wasn't there long as my trainer was power tripping on me, about getting a pen, this was after he was upset about me being a mimum late coming back from break, as in my break was over at 1050am and I came back at 1051am. After that it was a bit to much to put up with and I left, being a professional as I could be.

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James C

I take writing a negative review very seriously and its the first one that I have ever written, and hopefully the last. We were a customer of Map Communications for 7 years until we started comparing clicks on Google analytics to that of the inbound call notifications. We noticed that roughly only 10% of the calls were actually coming through as a message, the overwhelming majority of calls were being parked on hold until the caller hung up, we figured this out by have tons of people call in to check. We then realized that we had smoked hundreds of thousands of dollars advertising only to kill our inbound leads thanks to MAP. So MAP, before you respond to this review and suggest that your take feedback seriously and wonder why we didn't call in, WE DID! I called in every day, 10 times a day for months trying to get through to someone who cared, nobody did. We gave you such a chance because we used your 800 number and its a huge cost to change all of our advertising to a new number, you wouldn't even sell us our old number or let us keep it! Nonetheless, we've switched over to a new company who is twice the price, but we now see through analytics and testing that EVERY call is answered on the first ring! We went to MAP because they are cheap, this was a moronic mistake.

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Georgina Costanza

This is not a review of the service. This is a review of the way the agents are treated in this company. Agents are forced to turn into robots with no company support and barely enough insurance to survive. Agents are miserable. There is a reason why the company always has extra hours available, its because no one wants to work! Turn over rate is ridiculous. Look into that! There is a reason!!! Treat your agents better! We are building your ESOP for you! Come on guys, you know that ESOP is not designed for the floor agents as they do not last the 3 years required.

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Tracy Cannon

Horrible! You would think that answering a phone and taking a message in a polite way would be a simple task. I never had so many complaints from my customers on how rude and impatient the people were who answered my phones. Sometimes the MAP employee would even tell my customers that they can't handle their call because they are not a current customer!!! How would a MAP employee know who is, and who is not a customer. I lost so much work because of them. Also, every time MAP and myself would discuss how to re-word the call handling instructions, the request I made would not be set up properly. MAP Employees would classify a call AFTER HOURS, during the middle of the day. And constantly mis-spelling the email addresses wrong so that we would not receive the phone messages. Great concept, poorly executed. And ..... when I asked to cancel the service, the rep said she would, I later got another invoice. After informing them that the service was to have been canceled.... MAP started saying I had to send in a cancellation form, which after asking for, I still don't have and now I am fighting to terminate service!

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