Chesterfield, United States
17667 Wild Horse Creek Rd
N/A
+1 3143954200
I was totally frustrated by a lock that would not unlock and had no idea what to do. I called the office and was told that Wes would call me shortly, and he did within 5 minutes. He asked me to take photos, send them to him and he would get back to me. He called me within 20 minutes and explained what to do - no visit was necessary! I thought it would take major repair but he solved my problem over the phone. I will definitely call Gateway with any future problems or installations we may need. Thank you, Wes!
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I have used Gateway lock & security multiple times. Each time I have had the privilege of working with Wes. He is very timely, professional, and knowledgeable of any issues in his field of work. SUPER NICE. When calling to schedule an appointment if he couldn't get to you same day he would always try to give advice on how to fix the problem if he thought you would be able to do it yourself. Never late and great communication. Explained everything he was doing to fix the problem. Would recommend this company every time!
I had a locked file cabinet and did not have a key to open it up. Gateway asked me to provide the number on the lock, which I did and they provided me with a key that opened up my file drawers. I picked up the key as soon as they had it ready and couldn't be more satisfied with the service they provided as well as the help getting the proper key to open my file cabinet. Thank you for your expertise and help! Tom
I work in the senior living business and use these guys all the time for pretty much anything related to locks and keys. They have always come through for me and are very knowledgeable. I HIGHLY RECOMMEND!
I have used this company twice. He was very flexible on both occasions and worked hard to get us in quickly. He arrived on time just as promised and was extremely kind and professional. He shared some tips and tricks to help with key logs and retention. We would highly recommend.
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