Cremation Society of Illinois

Claudia Ross

My mother, Bobbie Jean Ross, passed on April 14, 2020. Our case was assigned to Cynthinia 'Cindee' Towns in the Hyde Park Office. While planning and managing the details of my mother's cremation, Cindee proved to be an excellent counselor and advised us wisely based on her experience in the industry. She demonstrated an innate ability to anticipate my needs, updating me on my mother's cremation progress regularly, such as the doctor’s sign-off on the death certificate, cremation permit, urn selection, and estimated cremation date. Cindee went above and beyond expectations when she called to share the notification she had received from the crematory that mother’s body had entered the cremation furnace. Without a doubt, Cindee's caring nature and expertise in her field simplified the difficult process of cremating my mother during a pandemic. I am eternally grateful for everything Cindee Towns has done for my family. She is an invaluable asset to the Cremation Society of Illinois Hyde Park, and I would recommend to anyone in need to request Cindee as a counselor.

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