Cincinnati, United States
6222 Wiehe Rd
N/A
+1 5137917900
Waited two times for service person to come didn't show up, keep passing you over to supervisor,who doesn't return calls , after 4 calls finely got supervisor when were thinking about cancelling service, supervisor helped in solving problem with out coming to home.
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I signed up on a door to door solicitation. I told the salesman I would only live in the house for 2 more years. The salesman told me they were interested in participation in my neighborhood and the only requirement was to put the alarm sign next to the front door for 2 years and pay an install fee. The two years I was present I had over 10 false alarms from the back door that no one could solve, some I caught, many I did not which ended in fees of 500 to the local police dept for false alarm calls. When I sold the house I called to cancel and was notified that I had signed up for 5 years, not two as the salesman had told me. I looked at my paper work and there it was, 60 Months and I initialed it, because I trusted the salesman. They then tried to charge me 1100 to terminate the contract, I talked them down to 500 by making the guy look at all the service problems I had and he acted like he was doing me a favor by my taking the reduced rate. RUN DO NOT WALK from this company.
DO NOT USE THEM!!!! After 10 years of service (6000) and being told the system (once paid for) would operate locally without monitoring - they have disabled the system as I have elected to end monitoring (they never called when alarm went off in the last 2 years). For the price of an outdated system and poor service - there are better options available. Move on and avoid them at all costs!!!!!
We have been a customer of guarding alarm for over 20 years. We are thankful for the excellent customer service. We feel like they truly care.
Deli
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